Javed Ali
Oldham
Summary
Detail-oriented professional with strong IT skills and proficiency in various software applications, complemented by expertise in data entry and exceptional time management abilities. Adept at fostering positive working relationships through strong interpersonal skills and a proactive approach to creative problem-solving. Committed to delivering high-quality results while consistently meeting deadlines, with a focus on leveraging technical competencies to drive efficiency and innovation.
Overview
8
8
years of post-secondary education
8
8
years of professional experience
Work history
CSTM Delivery Driver
Ocado Group
05.2026 - Current
- Assisted in warehouse organisation to streamline packing process.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Completed emergency deliveries successfully despite challenging conditions.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Ensured safety by regular vehicle inspections and maintenance.
- Reduced fuel costs with efficient route planning.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Handled fragile items carefully, resulting in zero damage complaints.
Airport Baggage Handler
PrimeFlight
Manchester
09.2025 - 02.2026
- Delivered lost or delayed baggage to rightful owners, assuaging customer concerns.
- Kept accurate records of luggage movement, ensured seamless transitions between flights.
- Assisted in aircraft cleaning tasks, improved overall passenger experience.
- Enhanced passenger satisfaction by ensuring timely baggage delivery.
- Managed high volume of luggage during holiday seasons without errors.
- Adhered to safety protocols whilst operating heavy machinery, minimised workplace accidents.
- Loaded cargo onto conveyor systems promptly, reduced the chances of flight delays.
- Loaded and unloaded luggage for efficient aircraft turnaround.
Customer Service Colleague
Easyjet (DHL)
Manchester
08.2024 - 01.2025
- Greeting passengers and visitors, helping with check in, and providing information about flights, luggage and boarding.
- Helping passengers with special needs, unaccompanied children and VIPs.
- Weighing baggage and collecting excess weight charges.
- Providing information about flight delays, cancellations, and aircraft boarding.
- Resolving customer complaints in a calm manner.
- Helping passengers through immigration and customs.
- Escorting passengers to the boarding gate or to and from aircraft.
NHS Call Handler
HGS
Oldham
04.2024 - 05.2024
- Input clients information, call notes and personal data onto internal database.
- Address clients service enquiries quickly and efficiently.
- Resolve clients queries over phone.
- Recorded and processed call information, helping to strengthen quality of clients data.
Warehouse Operative
JD Sports
Rochdale, Lancashire
12.2022 - 03.2023
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Picked orders to meet productivity targets.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Transported pallets and heavy stock using forklift equipment.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
Customer Service Agent
NSL
Oldham, Lancashire
06.2022 - 12.2022
- Input customer information, call notes and personal data onto internal database.
- Addressed customer service enquiries quickly and accurately.
- Resolved customer queries over phone and by email.
- Recorded and processed call information, helping to strengthen quality of customer data.
- Utilised reader data to inform and inspire story choices to align with public interests and concerns.
Assistant Manager, Customer Service
FatTwins
Oldham, Lancashire
06.2019 - 04.2022
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Addressed customer service enquiries quickly and accurately.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
Waiter
Harrapa Restaurant
Stockport, Lancashire
01.2019 - 04.2019
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Hand-washed dishes and glassware.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Greeted new customers, answered initial questions and took drink orders.
Education
BTEC Business Extended Diploma -
Oldham Sixth Form College
Oldham 09.2019 - 06.2022
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Radclyffe School
Oldham 09.2013 - 05.2019
Skills
- Strong IT skills, with experience in various software applications
- Data Entry
- Excellent time management and ability to meet deadlines
- Creative problem solver with a proactive approach to challenge
- Strong interpersonal skills, fostering positive working relationships
Timeline
CSTM Delivery Driver
Ocado Group
05.2026 - Current
Airport Baggage Handler
PrimeFlight
09.2025 - 02.2026
Customer Service Colleague
Easyjet (DHL)
08.2024 - 01.2025
NHS Call Handler
HGS
04.2024 - 05.2024
Warehouse Operative
JD Sports
12.2022 - 03.2023
Customer Service Agent
NSL
06.2022 - 12.2022
BTEC Business Extended Diploma -
Oldham Sixth Form College
09.2019 - 06.2022
Assistant Manager, Customer Service
FatTwins
06.2019 - 04.2022
Waiter
Harrapa Restaurant
01.2019 - 04.2019
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Radclyffe School
09.2013 - 05.2019