JATIN Suri

· Conducted customer due diligence (CDD), enhanced due diligence (EDD) and KYC reviews for corporate and institutional clients, ensuring compliance with regulatory standards.

· Perform customer risk assessments and periodic reviews in line with regulatory requirements.

· Review complex ownership structures, UBOs, PEPs and sanctions exposure.

· Support transaction monitoring investigations and financial crime risk assessments.

· Assess Source of Wealth (SoW) and Source of Funds (SoF) documentation.

· Provide financial crime advisory support to onboarding and operational teams.

· Review customer files to ensure compliance with AML and regulatory obligations.

· Prepared management information (MI) and reporting for senior stakeholders, facilitating informed decision-making and strategic oversight.

· Support AML, sanctions and financial crime policy implementation.

· Participate in quality assurance reviews and control testing activities.

Leadership & Management Responsibilities

· Act as a Subject Matter Expert (SME) on AML, KYC, CDD, EDD and Financial Crime Compliance matters.

· Provide coaching, guidance and mentoring to analysts and colleagues on complex customer reviews and regulatory requirements.

· Support management with prioritisation, workload planning and delivery of business-critical activities.

· Lead discussions with Compliance, Operations, Financial Crime and Risk stakeholders on customer risk matters.

· Drive continuous improvement initiatives to enhance operational efficiency and strengthen regulatory controls.

· Identify control weaknesses, process gaps and emerging risks, recommending practical solutions and remediation actions.

· Supported governance meetings, audits, compliance reviews and regulatory projects, contributing to effective oversight and risk management strategies.

· Perform quality assurance reviews on complex and high-risk customer cases.

· Contribute to transformation and automation initiatives across Financial Crime Operations.

· Assist in the implementation and enhancement of AML, KYC and Customer Due Diligence procedures.

· Build effective relationships with stakeholders across business, operations and compliance functions.

· Promote a strong risk and compliance culture through knowledge sharing and best-practice guidance.

Key Achievement: Trusted Financial Crime professional supporting regulatory compliance, operational excellence, risk mitigation and continuous improvement across Compliance, Operations and Financial Crime functions.

Performed AML CDD operations to ensure compliance with regulatory requirements

Conducted UAT testing to validate system enhancements and ensure functionality meets operational needs

• Managed team of junior officers, providing leadership and guidance for operational efficiency.
• Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
• Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
• Managed team of junior officers, providing leadership and guidance for operational efficiency.
• Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
• Responded to emergency calls for service, providing timely assistance and support to individuals in distress.

12/2024

Worked with various TCS Clients during my tenure:

Irish Life/Canada life (Program Manager - Legacy to Automation) - Ireland

Aviva Group (Transformation Management- Legacy to Automation)- Ireland

, Citibank (Product Program Management Lead- Bank Transactions)- Ireland

Amex: Central Programme Management (AML/KYC PM)- UK

Nottingham Building Society (Bank Application-Performance Consultant)- UK

TCS- RFP/RFI, Vendor Management, Client Relationship (Heavily Involved)- UK

Common Roles & Responsibilities:

Managed multiple Projects as part of Financial Crimes Transformation

Managed/managing multiple Projects as part of Change Management/Transformation

MI and Reporting

Manage and update records on Jira, Rally, Confluence and various other systems

Stakeholder Management (Internal + External)

RAID log Management

Program Co-Ordinations/Meetings and Engagements

Organised/ran Various meetings with OPCO/Steerco for Program Update

Project Timeline(s) and Milestone management

Contributed to RFP and RFI activities.

Vendor/Procurement Management

Consolidated programme statuses and communicated delivery and key milestone updates to stakeholders.

Coordinated programmes to meet quality, schedule, and cost commitments through effective multidisciplinary team collaboration.

Drove project meetings, planning and follow-up task delegation to achieve deliverables.

Assessed programme risks and provided recommendations to minimise project delays and disruptions.

Produced and delivered presentations and summary documents for leadership review.

Evaluated customer demand for improved forecasting and business planning.

Coordinated and communicated documentation on actual and possible delays to delivery schedules.

Analyse Business model AS is and Contribute my knowledge for TO BE

Oversaw multiple team members in project and programme management.

Handled diverse roles across projects and multiple roles are my success key

.

• Handled customer complaints with calm, clear communication and effective resolution strategies, improving customer satisfaction.
• Resolved complex customer complaints by devising effective solutions, significantly reducing escalation rates.
• Collaborated with team members to achieve targets, enhancing overall team performance.

• Coordinated daily operations, ensuring smooth workflow and timely completion of projects.
• Monitored staff performance and developed improvement plans.
• Aligned day-to-day activities with targets set by upper management.

• Led project teams in timely delivery and execution of client engagements.
• Worked in partnership with clients and project teams to accurately and definitively define project SOW.
• Engaged in thought leadership, contributing to industry discussions and positioning the firm as a market leader.

• Monitored service time and quality metrics to uphold compliance with company standards and improve service delivery.
• Collaborated with team members to meet and exceed performance targets.
• Resolved complaints through effective communication and problem-solving to enhance customer satisfaction.

Led remediation project, enhancing compliance processes and ensuring regulatory adherence.

Participated in weekly MLRO, CRM, Compliance and Risk meetings to ensure alignment and address compliance matters.

Prepared investor files for review by Associate Director, Compliance or MLRO, ensuring accuracy and completeness of documentation.

Managed three associates, overseeing daily tasks and fostering a collaborative team environment.

Project: Radisson Hotels-Transition/migration from Opera to SAP

Supported SAP applications and transitioned projects into live service. Modernised and standardised IT landscape by migrating from Opera to EMMA SAP platform. Defined core responsibilities of EMMA Service Solution Support Specialist role:

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.

Perform KYC/CDD as per client Risk Matrix

Reviewed applications alongside supporting documents to ensure adherence to regulatory requirements

Obtained source of wealth and AML documentation to streamline application processing and mitigate risk

Invited applications targeting minimum investments of 100K, aligning with compliance standards

AML Operations Specialist- Investment Banking, 09/2014 - 09/2020

Sunlife Assurance of Canada, Waterford