Iuliana Mindru
Northampton,UK
Summary
Dynamic and results-driven professional with a robust skill set in communication, problem-solving, and leadership. Demonstrates exceptional organisational abilities and a keen eye for detail, ensuring efficient time management and adherence to deadlines. Proficient in administration, record-keeping, and compliance, with a strong focus on customer relations and team management. Adept at utilising IT skills including Microsoft Office suite for data entry and reporting. Committed to fostering productive work environments through effective HR meetings and candidate sourcing strategies.
Overview
6
6
years of professional experience
Work history
Recruitment Consultant
Nexus People
Lutterworth, Leicestershire
10.2025 - Current
- Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
- Formulated effective job descriptions for various roles across industries.
- Handled high-volume recruitments during peak seasons without compromising on quality of hire.
- Identified potential candidates for client requirements through active sourcing methods.
- Coordinated staff performance and productivity assessments.
First Line Manager
GXO
01.2023 - 01.2026
- Supervise day-to-day operations across multiple teams, ensuring smooth workflow and adherence to company standards.
- Lead, coach, and mentor team members to achieve productivity, performance, and quality targets.
- Manage staff rotas, allocate tasks, and ensure adequate shift coverage.
- Monitor performance data, prepare reports, and escalate issues when necessary.
- Investigate and resolve operational challenges, ensuring minimal disruption.
- Enforce compliance with health & safety regulations and company policies.
- Conduct regular team meetings and performance reviews to drive engagement and improvement.
- Provide excellent communication between management, staff, and stakeholders.
- Handle conflict resolution within the team, ensuring a positive working environment.
Administrator
01.2021 - 01.2023
- Managed office communications, including answering calls, emails, and handling client enquiries.
- Maintained accurate records, filing systems, and databases.
- Prepared reports, presentations, and internal communications for management.
- Scheduled meetings, appointments, and coordinated staff diaries.
- Processed invoices, purchase orders, and assisted with budget tracking.
- Supported recruitment processes by organising applications and interview schedules.
- Liaised with clients, suppliers, and external stakeholders, ensuring professional representation of the business.
- Assisted colleagues with administrative tasks to maintain smooth business operations.
Customer Service Representative
01.2020 - 01.2021
- Delivered first-class customer service through phone, email, and in-person interactions.
- Handled customer enquiries, complaints, and requests, ensuring quick and effective resolution.
- Processed orders, payments, returns, and refunds in line with company policies.
- Provided accurate information on services and products, matching customer needs.
- Maintained customer records, updated databases, and ensured GDPR compliance.
- Upsold and cross-sold services where appropriate to maximise customer value.
- Met and exceeded personal and team performance targets (e.g., response times, satisfaction ratings).
- Trained and supported new team members to ensure consistency in service delivery.
Education
Bachelor of Science - Bussines Information System
University Of Bedfordshire
Luton, BedfordshireSkills
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- Organised and detail-oriented with strong time management
- Leadership and team management experience
- Ability to work under pressure and meet deadlines
- Knowledge of administration, record-keeping, and compliance
- Customer-focused with proven relationship-building skills
- Compliance knowledge
- Candidate sourcing
- IT skills: Microsoft Office (Word, Excel, Outlook, PowerPoint), data entry & reporting systems
- HR meetings: Investigations, Accident Investigation Meeting, Welfare, Probation Reviews, DP
Languages
6,C2,4,B2
Languages
Romanian
English
Russian
Timeline
Recruitment Consultant
Nexus People
10.2025 - Current
First Line Manager
GXO
01.2023 - 01.2026
Administrator
01.2021 - 01.2023
Customer Service Representative
01.2020 - 01.2021
Bachelor of Science - Bussines Information System
University Of Bedfordshire