Hardworking and reliable person with experience in retail and customer service. Enjoy helping customers and working as part of a team in busy environments. Positive, organised, and always willing to learn new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Door Supervisor
OCS Group
Birmingham, UK
02.2022 - 02.2026
Greet customers and help create safe environment.
Carry out ID checks politely and professionally.
Monitor premises and support staff when needed.
Respond calmly to situations or emergencies.
Assist customers with questions and directions.
Door Supervisor
SES Security
Birmingham
04.2022 - 10.2023
Checked visitors in and out at busy venues and events.
Followed company procedures and safety rules.
Supported the smooth running of the venue.
Wrote reports when required.
Worked during busy seasonal periods including Christmas markets.
Retail Team Member
M&S; Food & Café
Birmingham Airport
03.2019 - 06.2022
Served customers at the till and handled cash and card payments.
Helped customers with questions and finding products.
Restocked shelves and kept displays tidy and organised.
Prepared food while following hygiene and safety rules.
Worked in both the shop floor and café areas.
Team Member
Factory Bar
Birmingham Airport
05.2017 - 03.2019
Processed orders and served food and drinks.
Provided good customer service.
Maintained cleanliness and hygiene standards.
Supported the team during busy periods.
Education
BA - Arts
JDB College
Skills
Customer service
Till operation and cash handling
Stock replenishment and shop floor standards
Teamwork
Attention to detail
Time management
Working in fast-paced environments
Health and safety awareness
Certification
SIA Door Supervisor Licence (Valid until Oct 2027)
Emergency First Aid at Work
Interests
I enjoy crochet and knitting in my free time. I also enjoy growing vegetables and fruits in my garden.