JASPAL SINGH
29 LINDEN STREET, LEICESTER,UNITED KINGDOM
Summary
Results-driven professional with over 7 years of experience in financial services and more than 1.7 years as a Security Officer in retail. Proven expertise in managing financial operations, customer relationships, and risk mitigation, coupled with hands-on experience in ensuring safety, compliance, and loss prevention in retail environments. Adept at balancing strategic planning with day-to-day execution, delivering operational excellence, and maintaining high standards of professionalism. Skilled in problem-solving, teamwork, and maintaining a proactive approach to challenges in both financial and security domains.
Overview
8
8
years of professional experience
Work History
Security Officer
MITIE LTD
LEICESTER, ENGLAND,UNITED KINGDOM
06.2023 - Current
- Reported security incidents, accidents and medical emergencies to law enforcement.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Patrolled premises regularly, contributing to a safe work environment.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
TEAM MEMBER
Domino's Pizza
Leicester, ENGLAND,UNITED KINGDOM
01.2023 - 05.2023
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
General Operative
staffline recruitment
leicester, united kingdom
08.2022 - 12.2022
Financial Services / Unit Manager
RAAJ KHOSLA & CO.PVT LTD (MYMONEYMANTRA)
Delhi, india
12.2016 - 06.2022
- Delivered exceptional customer service to grow business, resolve issues and maximise customer experience.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
- Advised customers on best available loan products and credit options.
- Built knowledge about latest banking products and services through ongoing training.
- Managed flow of applicants through approval process, completing continuous reviews and corrects to minimize delays.
- Compiled databases of applicants' credit histories, financial statements and personal details.
- Submitted credit and loan applications to underwriters for verification and recommendations.
- Developed relationships with bankers to maintain sales pipeline.
- Analyzed customer needs and provided the best options, upselling products and services.
- Defined and implemented operational strategy, constantly improving productivity and performance levels.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Negotiated and closed deals with minimal required support from sales and finance managers.
Education
Bachelor's of commerce - Accounting And Finance
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Skills
- Customer Service
- Financial services
- Security risk analysis
- Rapport Building
- Patrolling expertise
- Incident reporting
- Risk Assessment
- Self Motivation
- Cross-selling techniques
- Loan Processing Coordination
- Strong Communication Skills
- Targeted sales
- Inbound & outbound call handling
- Resolving issues
- Email writing
- Patient and calm
- Customer needs analysis
- Customer loyalty building
- Customer data management
- Credit analysis
- Research and analysis
- Financial planning
- Market trend analysis
- P&L management
- Financial Analysis
Languages
English, Hindi, Punjabi
Timeline
Security Officer
MITIE LTD
06.2023 - Current
TEAM MEMBER
Domino's Pizza
01.2023 - 05.2023
General Operative
staffline recruitment
08.2022 - 12.2022
Financial Services / Unit Manager
RAAJ KHOSLA & CO.PVT LTD (MYMONEYMANTRA)
12.2016 - 06.2022
Bachelor's of commerce - Accounting And Finance
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
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