Jason McDonald
Morden,United Kingdom
Summary
Working with people from different backgrounds in the workforce is important because it gives a better understanding of how to adapt when faced with challenges.
People want to be treated equally in the work environment and this also extends to the individuals supported such as patients, service users and customers.
However this is dependent on the individuals as specific needs will vary from one person to another.
Enthusiastic attitude in the working environment with knowledge of resolving customer problems.
Will work to increase success through effective work strategies and customer service.
This is important for customer satisfaction because customers need to feel valued and respected.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Its important to be show that as an employee to have the ability to be flexibility especially during busy times.
Overview
20
20
years of professional experience
Work history
Healthcare support worker
Active Care Group
Sutton, Surrey
2020.03 - 2026.03
- Provided emotional support for patients and their families during difficult times.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Attended mandatory training courses on regular basis to keep skills updated.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Provided companionship and emotional support to distressed or lonely residents.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records through medical feedbacks
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to senior staff.
- Accurately completed and recorded patients' NEWS scores through Restore 2, reporting findings to senior staff.
- Prepared tasty and healthy meals to meet dietary requirements.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Ensured patients took all medications as prescribed by their doctor, recording details of administration
- Adapted to service users' needs and requests to maintain personalised care.
- Maintained hygiene standards, cleaning and clearing service users room as collaborative effort.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques through hoisting.
- Prioritised service user welfare, providing comfort, reassurance and support to reduce anxiety and distress, this is achieved by spending time with service users 1:1 to provide emotional support.
- Keeping environments clean and neat following optimum hygiene standards.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly, this is achieved wellbeing checks.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Assisted with medicine and stock counting, ordering and replenishing.
Trolley collector/ Customer service
Sainsbury's
Upper Norwood, Croydon
2006.08 - 2020.03
- Promptly reported any major damages or issues with shopping carts requiring specialist attention, facilitating timely repairs and replacements.
- Carried out regular inspections on wheels, handles and child seats of shopping trolleys to ensure optimal condition.
- Improved customer experience by promptly removing stray trolleys from parking areas.
- Facilitated easy navigation in car park by keeping walkways clear of abandoned trolleys.
- Maintained cleanliness of store entrance through regular trolley sanitisation.
- Assisted with other duties such as stocking shelves when required, showcasing versatility within retail environment.
- Collaborated with shop floor team during busy periods supporting additional customer service requirements.
- Provided assistance to elderly or disabled customers with retrieving and returning their trolleys, improving overall service quality.
Education
BTEC 1st Diploma - I.T.
Croydon College
Croydon 2003.09 - /2004
OCR Level 2 Certificate for IT Practitioners ICT - IT ICT Systems Support
Sheffield College
Sheffield /2004 - 2005.07
Pearson EDI level 2 Diploma in Retail Skills (QCF) - Retail Skills
Sainsburys
London /2013 - 2013.06
Care Certificate Completion Certificate - Health and Social Care eLearning
Care Shield
City of London 2020.11 - 2020.12
P-04489 Positive and Safer Outcomes Programme NRPI - MAYBO Breakaway Face to Face training
Maybo
Caterham, Surrey 2024.07 - 2024.07
Skills
- Working with teams its important to have effective communication skills as this is necessary to have sense of direction, balance so there is clear understanding of what needs to be done and how it will be achieved
- Worked with Adults with special needs for 6 years in support work
- Throughout this time learning to support adults with special needs by helping them to be as independent as possible
This is practiced community based through weekly activities, medical appointments which involves advocating for individuals as this allows them to be heard, understood when this can be challenging at times
- There is importance in regards to practicing medication administration as this needs to be done correctly, otherwise this can result in adverse effects such as overdosing and change in behaviour
To ensure this is performed correctly at all times, staff are required to take part in e-learning, face to face training as well as medication stock checks
This ensues that there is sufficient amount of medications available when required
- Worked in customer service while working in retail, this involves dealing with enquires, refunding items that didn't meet customer satisfaction
Affiliations
- In my spare time I like to use video streaming services such You Tube, Netflix and Disney plus. I like to go for long walks and visit parks as I think that its important to take care of your mental well-being in order to feel happy. For entertainment indoors I often use my games console PlayStation 5 to play specific games that I enjoy. When I'm feeling inspired I like to write my own poetry as this gives me a sense of satisfaction through expressing myself through words.
References
References available upon request.
Timeline
P-04489 Positive and Safer Outcomes Programme NRPI - MAYBO Breakaway Face to Face training
Maybo
2024.07 - 2024.07
Care Certificate Completion Certificate - Health and Social Care eLearning
Care Shield
2020.11 - 2020.12
Healthcare support worker
Active Care Group
2020.03 - 2026.03
Trolley collector/ Customer service
Sainsbury's
2006.08 - 2020.03
BTEC 1st Diploma - I.T.
Croydon College
2003.09 - /2004
OCR Level 2 Certificate for IT Practitioners ICT - IT ICT Systems Support
Sheffield College
/2004 - 2005.07
Pearson EDI level 2 Diploma in Retail Skills (QCF) - Retail Skills
Sainsburys
/2013 - 2013.06