Jasmine-Joan Riggs
Healthcare Assistant
Plymouth
Summary
I have 4 years experience in the health care industry. I have enjoyed helping people and making sure I am giving them the best care. I am very hardworking and go above and beyond. I would like to increase my knowledge in HR, in order to be able to give the most effective customer experience.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Healthcare Assistant
Newcross Healthcare Solutions
Plymouth
2022.04 - Current
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Organized and maintained medication closets and first aid supplies.
- Followed and implemented care plans under direction of registered nurse.
- Aided patients with walking and limb exercises to improve strength and balance.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Customer service is a vital part of being a healthcare assistant, this is because I have to talk directly to healthcare professionals and book appointments for clients. This includes keeping a diary of my clients appointments and keeping detailed notes of these appointments. This allows me to manage my time properly in order to give my customers my full attention and best service.
Senior Health Care Assistant
Help at Hands
Plymouth
2021.11 - 2022.03
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Kept all confidential records locked away, this included my phone calls with doctors, hospitals and appointments with other agencies.
Senior Childcare Worker
Little Nippers Childcare
Plymouth
2017.04 - 2021.08
- Maintained facility compliance with applicable laws and standards.
- Developed and implemented lesson plans, activities and field trips.
- Evaluated employee performance and coached on areas in need of improvement.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Customer Assistant
JD Sports
Plymouth
2017.10 - 2018.02
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Gained good customer service skills
- Listened to customers in actively to assess issues and provide accurate information.
- Maintained records and filed complaints, as well as other customer service department data.
Education
GCSE -
Coombe Dean
Plymstock 2012.01 - 2017.07
Childcare Level 1, 2 & 3
Skills Group
Plymouth 2017.04 - 2021.05
Skills
Customer service skills
Communication skills
Timekeeping
Problem solving
Working under pressure
Time management
Negotiation skills
Active listening
Patience
Timeline
Healthcare Assistant
Newcross Healthcare Solutions
2022.04 - Current
Senior Health Care Assistant
Help at Hands
2021.11 - 2022.03
Customer Assistant
JD Sports
2017.10 - 2018.02
Childcare Level 1, 2 & 3
Skills Group
2017.04 - 2021.05
Senior Childcare Worker
Little Nippers Childcare
2017.04 - 2021.08
GCSE -
Coombe Dean
2012.01 - 2017.07