Jasmine Carroll
Porthleven,Cornwall
Summary
Experienced in hospitality with a strong focus on customer service and efficiency in beverage preparation and bill calculation. Demonstrates proficiency in order taking, digital ordering systems, and cash handling, ensuring seamless payment processing. Highly responsible and reliable, with experience in opening and closing procedures, table clearing, barista experience, hot beverage making, and taking food and drinks orders. Committed to enhancing guest experiences through a hospitality-focused mindset while pursuing opportunities for career advancement within the industry.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Waitress
The Coffee Bean
Helston, Cornwall
11.2023 - 06.2025
- I currently work part time at The Coffee Bean, my duties include taking food and drink orders, waiting on tables, running food, making coffees and teas etc.
- Using the till, dealing with customers and providing a friendly and welcoming service.
- Clean the tables after customers have left to ensure time for a quick turnover for new customers wanting to come in.
- Enhanced guest satisfaction through attentive and prompt service.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Bar staff
Atlantic Inn
Porthleven, Cornwall
05.2024 - 06.2025
- Served customers to foster a friendly atmosphere.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Liaised with kitchen staff for seamless service delivery.
- Prepared beverages, ensuring consistent quality.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Checked identification to maintain legal compliance.
Cook/Server
Warrens Bakery
Helston
05.2023 - 09.2023
- Cooked the pasties ready to be sold to customers.
- Served coffee and cake.
- Responsibility for cash handling and key handling.
- Opening and closing the shop on my own on certain days.
- I was due a promotion to Assistant Manager but unfortunately, the shop closed in October 2023 due to the company not renewing the lease, and I was made redundant.
Costa Barista
Costa Coffee
Helston
11.2022 - 04.2023
- Completed my training as a Costa Barista.
- Responsible for making coffees for customers to a high standard, ensuring that the correct shots of coffee were prepared for each different sized drink with the perfect milk textures to match.
- Made frappes, iced coffees, teas, fruit coolers and hot chocolates (normal and white).
- Prepared customers toasties, breakfast baps as well as any other lunch requirements.
- In addition, as a team we cleaned the tables, behind the bar area, touchpoints, toilets and at the end of the day the whole place got deeply cleaned.
- Where required I replaced stock as needed to make sure the customers always found what they were looking for.
Ice Cream Server
Kelly’s Ice Cream Kiosk
Porthleven
04.2022 - 10.2023
- Responsible for ensuring that the van was kept clean during my shift and I also served ice cream to the customers, as well as tea and coffee.
- Replenished the stock to make sure the day ran smoothly.
- I also worked in the gift shop opposite.
Cleaner
Amelie
04.2023 - 09.2023
- Cleaned the toilets, polished, hoovered and mopped the main restaurant and the conservatory area.
- During the winter, I would clean the fire and prepare it so it’s ready to be used that day.
- Changed the bins and emptied the glass into the outside bin ready to be taken away.
Cleaner/Bar Staff
Out of the Blue
Porthleven
01.2023 - 10.2023
- My responsibilities were ensuring the toilets were cleaned, dusting the tables, hoovering and mopping the floors.
- Cleaning behind the bar and ensuring the shower blocks attached to the camp site were also cleaned to a high standard.
- I did a little bit of bar work here also.
Seasonal Worker
Pengellys
Porthleven
05.2023 - 09.2023
- Serving customers, stacked shelves and dealt with any deliveries.
Housekeeper
The Premier Inn
Helston
01.2023 - 12.2023
- Made beds, cleaned bathrooms, hoovered and polished the rooms.
- I was given a list of rooms which were completed by the end of the day.
- At the end of my shift, I helped the team with taking rubbish over to the bins and also sorted a large amount of dirty linen so that it was ready for collection to be cleaned.
Housekeeper
Porthleven Holiday Cottages
01.2019 - 12.2021
- I had responsibility for ‘Mackerel Loft’ and ‘Oyster Cottage’ and always ensured they were cleaned to a high standard.
- I hoovered and polished all rooms, cleaned the bathroom and kitchen, changed the beds and put the old linen in a bag ready for collection.
- My supervisor always checked my work and told me that I had done a good job!
Server
Harbour View Café
Porthleven
07.2019 - 09.2019
- I waited on tables, took food orders, cleaned the kitchen and toilets at the end of service.
Caravan Cleaner
Holywell Bay
06.2019 - 09.2019
- This was a seasonal job where I cleaned caravans on a Saturday with my mum.
- My duties included cleaning the kitchen, bathroom, bedrooms and lounge area as well as cleaning the windows and reporting any faults or missing items of crockery/cutlery to the supervisor.
Server
Atlantic Inn
Porthleven
08.2017 - 12.2017
- I worked a Sunday shift from 11.00 am – 3.00 pm.
- This was my first job.
Education
BTEC Diploma - Art
Helston Community College
Helston, Cornwall 09.2019 - 07.2021
GCSEs -
Helston Community College
Helston, Cornwall 09.2013 - 07.2019
Skills
- Bill calculation efficiency
- Order taking proficiency
- Customer Service
- Payment Processing
- Opening and closing procedures
- Highly responsible and reliable
- Barista experience
- Experience in pulling beer and ales
Affiliations
- Currently undertaking an online Level 2 Full Nail Technician Diploma
- Socialising with friends
- Fashion and make up
References
References available upon request.
Timeline
Bar staff
Atlantic Inn
05.2024 - 06.2025
Waitress
The Coffee Bean
11.2023 - 06.2025
Seasonal Worker
Pengellys
05.2023 - 09.2023
Cook/Server
Warrens Bakery
05.2023 - 09.2023
Cleaner
Amelie
04.2023 - 09.2023
Cleaner/Bar Staff
Out of the Blue
01.2023 - 10.2023
Housekeeper
The Premier Inn
01.2023 - 12.2023
Costa Barista
Costa Coffee
11.2022 - 04.2023
Ice Cream Server
Kelly’s Ice Cream Kiosk
04.2022 - 10.2023
BTEC Diploma - Art
Helston Community College
09.2019 - 07.2021
Server
Harbour View Café
07.2019 - 09.2019
Caravan Cleaner
Holywell Bay
06.2019 - 09.2019
Housekeeper
Porthleven Holiday Cottages
01.2019 - 12.2021
Server
Atlantic Inn
08.2017 - 12.2017
GCSEs -
Helston Community College
09.2013 - 07.2019
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