Jasmine Aburejelli

I have previously worked across multiple teams within Newlon.

These roles were/are:

• Anti-Social behaviour admin assistant for one year.
• Decant Officer for three months.
• Complex Repairs Officer for one year (Current Position).

I have carried out the following:

• Prepared case bundles
• Used software "Dynamics" to search for tenancies, tenants or cases.
• Attended court to assist my manager with difficult cases relating to possession.
• Served notices to quit in person.
• Served Injunctions.
• Made calls to the court on behalf of Newlon.
• Raised purchase orders.
• Assisted tenants with decanting them temporarily and permanently
• Carried out home visits with tenants.
• Assisted the lettings, income and repairs team with inquiries.
• Handled large caseload of over 300 cases.
• Was the first and only person in my team to deal with Awaab's law cases for the first three months.
• Have been sticking to strict legal deadlines surrounding damp and mould cases.
• Gave Newlon input on how to improve the process of handling damp and mould cases.
• I instruct surveyors to attend to investigate issues and raise the necessary works with contractors.
• Ensure adjustments are in place for those with vulnerabilities to ensure repairs can be completed.
• Keep residents updated, answer any questions or concerns they may have and book post inspections where necessary.
• Trained new members of staff on Awaab's law and how to deal with cases where we struggle for access.

• Observed first-hand the process of those put in emergency accommodation
• Greeted hotel guests with warmth and professionalism, providing excellent first hand impressions
• Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions
• Collaborated with management team on strategies to improve overall hotel performance and guest satisfaction ratings
• Handled emergency situations with composure, following safety protocols to ensure guest and staff safety
• Issued documentation outlining charges and received payments

• Prepared thorough and accurate documents for cases, client communication and internal needs.
• Communicated with Ealing council on my client's behalf and made decisions to help alleviate their housing concerns.
• Drafted homelessness applications and assisted caseworkers with sustainability reviews and defence forms.
• Coordinated with other departments to ensure a unified approach to legal challenges.
• Advised clients on local authorities' duties to them by interpreting laws, rules and regulations to provide clear guidance.
• Assisted in advising clients if their section 21 eviction notices were valid.
• Received and filed evidence to support applications from hospitals and other reporting bodies for reliable casework.