Jarmanjit Kaur
Feltham,Middlesex
Summary
Dynamic and results-driven hospitality professional with strong expertise in sales, revenue growth, and hotel operations. Proven ability to optimise occupancy, implement effective sales strategies, and drive profitability through budgeting, cost control, and KPI management. Skilled in market analysis, competitive positioning, and cross-departmental leadership to enhance overall performance. Recognised for leading teams, developing talent, and delivering exceptional guest experiences while maintaining compliance with operational standards. Brings a commercially focused mindset and strategic approach to achieving sustainable business growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Duty manager
Ibis Hotel, Accor Hotels
Heathrow, England
10.2025 - Current
- Supervised daily operations for seamless business activities.
- Liaised with other department heads to coordinate inter-departmental tasks smoothly.
- Managed inventory, ensured consistent supply of resources.
- Developed partnerships within the industry for beneficial collaborations.
- Improved team productivity by implementing new management strategies.
- Managed room bookings, resulting in smooth check-in and check-out processes.
- Trained new staff members to uphold service standards.
- Maintained the reception area to provide a welcoming atmosphere.
- Collaborated closely with senior leadership team on strategic HR decisions.
- Implemented HR policies and procedures for legal compliance.Oversaw daily hotel operations, ensuring smooth coordination across front office, housekeeping, and food & beverage departments
- Led, trained, and motivated staff to consistently deliver high standards of customer service and operational efficiency
- Managed guest relations, resolving escalations professionally to maintain satisfaction and encourage repeat business
- Supported revenue growth by optimising room occupancy, managing reservations, and maximising upselling opportunities
- Monitored daily financial performance, controlled costs, and contributed to achieving revenue and budget targets
- Coordinated with sales and marketing teams to support promotions and improve overall hotel performance
- Ensured compliance with company standards, health & safety regulations, and operational procedures
Night Auditor
Hilton Garden Inn Hotel (Arora Group Hotels)
Heathrow Airport , United kingdom
03.2025 - 11.2025
- Completed late check-ins and directed guests to rooms and facilities.
- Balanced hotel accounts and resolved discrepancies.
- Managed end-of-day financial operations, ensuring accuracy in billing, revenue reporting, and audit procedures
- Monitored room inventory and reservations, supporting occupancy optimisation and maximising revenue opportunities
- Handled late-night bookings, walk-ins, and upselling rooms to increase daily revenue performance
- Delivered exceptional guest service, resolving issues efficiently and contributing to positive reviews and repeat business
- Coordinated with front office, housekeeping, and management teams to maintain seamless hotel operations
- Identified discrepancies and implemented corrective actions to ensure financial and operational accuracy
- Supported management with reporting and insights to improve operational efficiency and revenue tracking
Night Receptionist
Leonardo hotels Heathrow
Heathrow, England
07.2024 - 04.2025
- Greeted and welcomed guests on arrival, completing check-in procedures and providing room keys.
- Managed reservations and bookings using Opera.
- Prepared hotel for morning shift, supporting multiple departments based on demand.
- Facilitated smooth and efficient handovers, clearly communicating relevant information to day shift staff.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Night Manager
Holiday inn Bassingstoke IHG
Bassingstoke, England
07.2024 - 12.2024
- Greeted and welcomed guests on arrival, completing check-in procedures and providing room keys.
- Facilitated smooth and efficient handovers, clearly communicating relevant information to day shift staff.
- Facilitated approachable point of contact for guests to direct comments, queries and feedback throughout night.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
- Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
- Reported suspicious activities to authorities and security department.
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Organised briefing for night shift staff to follow instructions.
- Formulated and submitted summary reports to management.
- Assisted with check-ins, check-outs and reservations to support front office operations.
- Implemented fire safety guidelines effectively reducing risk potential during nightly operations.
- Supervised night staff, fostering team spirit and high morale amongst employees.
- Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
- Managed booking reservations accurately avoiding overbooking complications or discrepancies upon guest arrival.
- Oversaw front desk employees to determine performance and delivery of quality services.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
Duty Manager
Star Night Restaurant & hotel
Jalandhar , Punjab India
10.2021 - 05.2022
- Directed staff schedules and rosters, optimising workforce efficiency.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Maintained accurate and up-to-date records for smooth handovers.
- Assisted with set up of ID card and access permissions following site security practices.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Maintained reception area stock of important forms and brochures.
- Handled guest complaints to protect brand reputation.
- Stored cash floats and delivered secure banking procedures.
- Coordinated staff training sessions, enhancing team competencies and service standards.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
Supervisor
Guru Nanak Anath ashram and charitable trust
Jalandhar , India
04.2020 - 09.2021
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Kept reception area clean and organised to uphold professional office reputation.
- Offered knowledgeable, friendly support to in-office guests.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Assisted in the recruitment process for hiring quality staff members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Fostered a positive work culture to boost employee morale.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
Education
Hotel Management& Finance - Finance & Management
Coventry University
London campus 05.2021 - 09.2023
MSc in International Hospitality Management - Business & Hospitality Management
University of Surrey
Surrey 10.2023 - 11.2024
Skills
Sales & Revenue Growth
- Revenue Management & Forecasting
- Sales Strategy & Business Development
- Occupancy Optimisation & Rate Management
- Upselling & Cross-selling Techniques
- Market Analysis & Competitive Positioning
Leadership & Management
- Team Leadership & Staff Development
- Performance Management & Coaching
- Cross-Departmental Coordination
- Decision Making in High-Pressure Environments
Hotel Operations
- Front Office & Rooms Division Management
- Guest Experience & Service Excellence
- Night Audit & Financial Accuracy
- Health, Safety & Compliance
Financial & Commercial Awareness
- Budgeting & Cost Control
- Profitability Improvement
- KPI Monitoring & Reporting
Communication & Relationship Management
- Client Relationship Building
- Stakeholder Engagement
- Conflict Resolution & Problem Solving
Languages
English
Proficient (C2)
Punjabi
Upper intermediate (B2)
French
Elementary
Hindi
Beginner
Spanish
Beginner
Affiliations
- Sports, Gymnastic, Yoga, global market trends, business strategy reading, mentoring emerging sales professionals, and international travel.
Certification
- Personal Licence (Licensing Act 2003 – England & Wales)
Licence No: LN/000007273
Issuing Authority: London Borough of Richmond - Martyn’s Law: Improving Your Venue’s Security (UK)
- Fire Safety Awareness (Level 3)
- Food Safety Level 2
- Food Allergen Awareness Training
- Health and Safety Level 2
- COSHH: Working with Hazardous Substances (UK)
Timeline
Duty manager
Ibis Hotel, Accor Hotels
10.2025 - Current
Night Auditor
Hilton Garden Inn Hotel (Arora Group Hotels)
03.2025 - 11.2025
Night Receptionist
Leonardo hotels Heathrow
07.2024 - 04.2025
Night Manager
Holiday inn Bassingstoke IHG
07.2024 - 12.2024
MSc in International Hospitality Management - Business & Hospitality Management
University of Surrey
10.2023 - 11.2024
Duty Manager
Star Night Restaurant & hotel
10.2021 - 05.2022
Hotel Management& Finance - Finance & Management
Coventry University
05.2021 - 09.2023
Supervisor
Guru Nanak Anath ashram and charitable trust
04.2020 - 09.2021