Jaqueline Rideout
Merthyr Tydfil,Mid Glamorgan
Summary
Dedicated professional with a strong foundation in customer service and relations, excelling in responsive listening and empathic communication. Demonstrates resilience and persistence in achieving customer advocacy and retention, supported by persuasive selling skills and comprehensive product knowledge. Proven ability to manage time efficiently while training staff and enhancing face-to-face selling techniques. Committed to fostering trustworthiness and customer satisfaction, with a career goal of advancing within the field of customer relations.
Offering strong communication and problem-solving skills, coupled with keen ability to build relationships and understand customer needs. Knowledgeable about teamwork and adaptable to changing environments. Ready to use and develop interpersonal, negotiation, and organisational skills in this role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Voluntary Customer contact Representative
Hope Church Merthyr
Merthyr Tydfil, Mid Glamorgan
2023.09 - Current
- Secured customer satisfaction by resolving complaints effectively.
- Managed daily operations ensuring smooth workflow and coordination.
- Served as first point of contact with exceptional communication skills.
- Fostered a positive work environment, boosted staff morale.
- Streamlined processes for improved efficiency and productivity.
- Documented all customer interactions for record keeping purposes.
- Maintained high standards of service for positive customer experiences.
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Provided exceptional customer care to uphold brand standards and reputation.
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Built rapport with new and existing customers to boost client retention.
Customer service assistant
Cancer Research UK
Merthyr Tydfil, Mid Glamorgan
2023.11 - 2025.10
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Offered helpful advice on product selection, leading to increased sales.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Assisted customers with product inquiries for enhanced shopping experience.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Prioritised tasks during busy periods for maximised productivity .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Improved customer relations by managing customer complaints effectively.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Education
GCSEs - Various
Rhymney Comprehensive School
Rhymney, Caerphilly County Borough 2002.09 - 2006.08
NVQ Level 1 - Caring
Tydfil Training
Merthyr Tydfil 2010.09 - 2011.06
NVQ Level 2 - Caring
Tydfil Training
Merthyr Tydfil 2011.09 - 2012.06
Level 2 Food Hygiene -
Hope Church Merthyr
Merthyr Tydfil 2024.07 -
First aid -
Hope Church Merthyr
Merthyr Tydfil 2024.01 -
Manual Handling -
Hope Church Merthyr
Merthyr Tydfil 2025.02 -
Skills
- Responsive listening
- Resilience and persistence
- Time management efficiency
- Empathic listening
- Persuasive selling
- Customer advocacy
- Customer Service
- Customer relations
- Product knowledge
- Staff training
- Face-to-face selling
- Customer retention abilities
- Trustworthiness
Affiliations
- Gardening and knitting.
Timeline
Manual Handling -
Hope Church Merthyr
2025.02 -
Level 2 Food Hygiene -
Hope Church Merthyr
2024.07 -
First aid -
Hope Church Merthyr
2024.01 -
Customer service assistant
Cancer Research UK
2023.11 - 2025.10
Voluntary Customer contact Representative
Hope Church Merthyr
2023.09 - Current
NVQ Level 2 - Caring
Tydfil Training
2011.09 - 2012.06
NVQ Level 1 - Caring
Tydfil Training
2010.09 - 2011.06
GCSEs - Various
Rhymney Comprehensive School
2002.09 - 2006.08