Diana Doqi
Kew,London
Summary
I am positive, confident, and driven with excellent sales ability and communication skills. I work well under pressure and within a team as I have exceptional initiative, which allows me to solve problems effectively. I am flexible and easily adaptable to change. I am responsible and maintain a high standard of interpersonal administrative and computer skills. I am passionate about challenging myself through learning new skills and taking on difficult tasks.
Overview
7
7
years of professional experience
Work history
Sales/ Senior development representative
Cvent
Paddington
04.2022 - Current
- Acted as the initial and primary point of contact for potential partners and customers, establishing strong connections
- Called on new prospects and developed business relationships with over 1500 enterprise organisations
- Offered comprehensive product information and lead demonstrations to showcase the features and benefits
- Handled various partnership opportunities ensuring to qualify and execute calls
- Provided product information to customers and client accounts
- Demonstrated solution-selling and demonstrated strong abilities in building and nurturing relationships.
- Consistently met or overachieved quote in 2023/2024
- Dedicated to developing relationships with senior level executives and key stakeholders.
- Experienced and highly trained in negotiating skills and building relationships to influence and close large deals.
- Devoted to using varies questioning tactics to uncover pain points within current processes and developing a detailed plan and implementation of solutions to resolve them
- Managed and prioritised my time to adhere to strict daily deadlines.
- Lead presentations on various Cvent solutions to the team to ensure value is emphasised on calls.
- Worked strategically with direct sales and Account managers to execute territory and penetrate accounts.
- Confidently presented our solution product roadmap to Enterprise Accounts and continuously strengthened relationship with key influencers and decision makers.
Customer Assistant
TK Maxx
Kew Retail Park
10.2018 - 03.2022
- Serving customers with their purchases and cash and credit handling
- Responsible for stock merchandise and replenishment of shop floor items and ensuring shop floor is at a high standard
- Dealing with customer complaints and resolving issues with maximum customer satisfaction within the company's policy
- Offering customer service in all departments including clothes, accessories, and shoes.
Customer Assistant
Sports Direct
Westfield White City
07.2018 - 09.2018
- Catering to customers with their purchases and cash and credit handling
- Dealing with customer complaints and resolving issues independently
- Offering exceptional customer service in all parts of the store.
Sales Assistant
Topshop
Westfield White City
12.2017 - 06.2018
- Catering to customers with their purchases and cash and credit handling
- Dealing with customer complaints and resolving issues independently
- Offering exceptional customer service in all parts of the store.
Education
University Degree, Second Class Honours (Upper Division) - English with Creative Writing
Queen Mary University of London
09.2017 - 07/2020
A Levels -
Sacred Heart Sixth Form
London 09/2015 - 09/2017
GCSE -
Sacred Heart High School Hammersmith
London 09/2010 - 09/2015
Skills
- Customer/client satisfaction and engagement
- Leadership
- Fluent English & Albanian speaker
- Time management
- Relationship building
- Proactive communication
- Lead generation/ prospecting
- Cold calling mastery
- Critical thinking
- Target achievement
- Salesforce proficiency
- Responsive listening
- Product demonstration
- Strategic planning
- Objection handling
- Product knowledge
- Customer Service
- Business development
Timeline
Sales/ Senior development representative
Cvent
04.2022 - Current
Customer Assistant
TK Maxx
10.2018 - 03.2022
Customer Assistant
Sports Direct
07.2018 - 09.2018
Sales Assistant
Topshop
12.2017 - 06.2018
University Degree, Second Class Honours (Upper Division) - English with Creative Writing
Queen Mary University of London
09.2017 - 07/2020
A Levels -
Sacred Heart Sixth Form
09/2015 - 09/2017
GCSE -
Sacred Heart High School Hammersmith
09/2010 - 09/2015
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