Janki Vyas
City of London,Middlesex
Summary
Accomplished Customer Sales & Service Representative of 18 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Dedicated to self-development, ensuring consistent best practice and first-class results. Energetic graduate well-versed with strong communication and organisation skills. Committed to seek solutions to the problems and apply extensive analytical knowledge to the findings. Adept at multi-tasking, leading group discussions and their projects.
Overview
20
20
years of professional experience
Work History
Carer
London
London, Middlesex
02.2014 - Current
- Assisted child with daily household cleaning, laundry and food preparation.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Created positive relationships with child through practical support and companionship, improving overall quality of life.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Used outstanding communication and interpersonal skills to build positive relationships with child for exceptional satisfaction ratings.
- Maintained child's dignity and respect throughout personal care support, including dressing, showering and toileting.
- Managed aggressive and threatening behaviour, working with child suffering mental health disorders.
Cab Driver
K S Cars
Kingsbury london, London
09.2019 - Current
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Conferred with customers to identify transportation needs and help estimate times, achieving 99% on-time arrivals.
Customer Service Assistant
W H Smith
Hampstead, Camden
11.2015 - 04.2016
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Assistant Manager
Anand Express
Kingsbury, Middlesex
06.2013 - 04.2015
- Hired, trained, tasked and evaluated business associates and management staff.
Sales Representative
Joe Delluci's
London, Barnet
11.2011 - 08.2012
- Cultivated positive and enduring relationship with customers.
Business Development Manager
Bank of Baroda
Vadodara, India
08.2010 - 06.2011
- Drove business development focused on sales of Insurance.
- Employed proficiency in database to accurately forecast sales and prepare contingency plans.
Sales Manager
Aviva Life Insurance
Vadodara, India
08.2007 - 04.2010
- Grew the book size of business thereby ensuring over achievement of team targets.
- Developed new strategies for sourcing new business and activating Bank staff.
Area Sales Manager
Metlife Insurance
Vadodara, India
12.2003 - 08.2007
- Managed £500 thousand sales portfolio.
- Supervised 18 employees and monitored performance to meet sales goals.
- Qualified Half yearly Contest done Business by £100K and visited Singapore. Qualified Half yearly Contest done Business by £500K and visited Shanghai - China, Achieved our Stretched sales targets consistently on a monthly basis, Ranked in top 3 positions in Zone as a Financial Planning Consultant.
Education
NVQ Level 3 - Diploma in Administration, Secretarial & PA Training.
M S University
Vadodara06.2003
Bachelor of Science - Chemistry/ Mathematics
M S University
Vadodara06.2002
Skills
- Staff education and training
- Creative problem solving
- Social media management
- Complaint resolution
- System implementation
- Exceptional communication
- Invoicing and receipts
- Cash and card processing
- Sales negotiating
- Store maintenance
- Written & verbal communication skills
- Data acquisition
- Microsoft Office
- Administrative support
- Customer service expert
Timeline
Cab Driver
K S Cars
09.2019 - Current
Customer Service Assistant
W H Smith
11.2015 - 04.2016
Carer
London
02.2014 - Current
Assistant Manager
Anand Express
06.2013 - 04.2015
Sales Representative
Joe Delluci's
11.2011 - 08.2012
Business Development Manager
Bank of Baroda
08.2010 - 06.2011
Sales Manager
Aviva Life Insurance
08.2007 - 04.2010
Area Sales Manager
Metlife Insurance
12.2003 - 08.2007
NVQ Level 3 - Diploma in Administration, Secretarial & PA Training.
M S University
Bachelor of Science - Chemistry/ Mathematics
M S University
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