Janith Kavinda Bandara Herath
Ilford,United Kingdom
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage orders and coordinate deliveries with strong attention to detail and systematic approach.
Overview
12
12
years of professional experience
Work history
Front Desk Receptionist and Team Member Bar nd Caf
Travelodge Hotels
Mile End, Tower Hamlets
2022.05 - Current
- To follow established Company Policies and Procedures
- Preparing and serving high-quality alcoholic and non-alcoholic beverages
- Engaging with customers and advising them about current promotions
- Monitoring and replenishing stock levels as needed
- Answered and helped resolve enquiries from clients, vendors and general public.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Delivered front of house duties with warm and professional manner.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Offered exceptional customer service with strong product knowledge.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Prepared and packaged orders with precise presentation skills.
- Demonstrated proper food handling and safety standards.
- Remained flexible to cover shifts and work overtime as required.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
Customer Assistant
Tesco PLC
Upton Park, Newham
2022.05 - 2024.01
- Handle customer complaints
- Sell relevant products and services
- Build customer satisfaction
- Direct calls appropriately to other departments
- Collaborate with the team
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Created attractive visual merchandising and shop window displays.
- Handled cash and card payments with accuracy.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Delivery Driver
Australia Post
Melbourne, Australia
2019.01 - 2021.04
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
Executive Officer
Rolex Motors and Traders
2012.03 - 2016.07
- Responsibilities
- Hands on experiencing in preparing monthly accounts, independently
- Preparation of service-related costing.
Education
Certificate of Higher Education - Culinery Management
ACOT Institute
Australia 09/2019 - 03/2020
NVQ Level 1 - Business Management
National School of Business Management
Sri Lanka 05/2013 - 01/2014
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Maliyadeva College
2010
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Maliayadeva College
2007
Skills
- Keen problem solver
- Self-motivated
- Retail sales expertise
- Team player
- Exemplary customer service
- Advanced product knowledge
- Customer care
Languages
English
Upper intermediate
Timeline
Front Desk Receptionist and Team Member Bar nd Caf
Travelodge Hotels
2022.05 - Current
Customer Assistant
Tesco PLC
2022.05 - 2024.01
Delivery Driver
Australia Post
2019.01 - 2021.04
Executive Officer
Rolex Motors and Traders
2012.03 - 2016.07
Certificate of Higher Education - Culinery Management
ACOT Institute
09/2019 - 03/2020
NVQ Level 1 - Business Management
National School of Business Management
05/2013 - 01/2014
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Maliyadeva College
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Maliayadeva College