Janet Mutandwa
Exeter,Devon
Summary
Compassionate and highly organised professional with over 5 years of experience in client-facing and administrative roles,currently working in the UK healthcare sector,Skilled in coordinating appointments,communicating treatment plans and delivering excellent patient experience. Adept at building trusting relationships,managing schedules and supporting teams to achieve high-quality outcomes.Seeking to contribute strong organisational and interpersonal skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Adult Support Worker
Horizon Southwest Care
Exeter, Devon
2023.09 - Current
- Provided transportation for medical appointments, ensuring timely arrival.
- Assured safety measures were met to prevent falls or accidents.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Participated in regular team meetings, enhancing quality of care provided.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Supported daily living skills training which increased client self-sufficiency.
- Provided companionship during outings contributing to an active social life for clients.
Project and Procurement Manager
Zim Property Holdings,Harare, Zimbabwe
Harare, Harare
2018.06 - 2023.03
- Oversaw the creation of purchase orders, ensuring accuracy and compliance at all times.
- Managed implementation of e-procurement system which resulted in smoother operations.
- Adopted green procurement practices, promoting sustainability within the organisation.
- Managed inventory levels efficiently, avoiding stockouts or excess inventory.
- Negotiated contracts and implemented operational best practices
- Led teams to deliver projects on time and within budget.
- Communicated service plans and cost breakdown to stakeholders.
Assistant manager
Bon marche Supermarket
Harare, Harare
2015.09 - 2018.05
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delivered exceptional customer service in a fast-paced,target driven environment
- Assisted with budgeting and sales forecasting processes
- Increased staff productivity by providing comprehensive training programmes.
Personal assistant/Secretary
Minerals Marketing Corporation of Zimbabwe
Harare, Zimbabwe
2014.01 - 2015.09
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Resolved administrative issues promptly, minimised downtime in operations.
- Streamlined administrative processes to improve office efficiency.
- Prepared reports and presentations for board meetings, streamlined decision-making process.
- Worked closely with HR department for recruitment activities, streamlined hiring process.
Education
Certificate of Higher Education - Adminstration
Zimbabwe Institute of Management
Zimbabwe 2011.01 - 2012.06
Skills
Attention to detail
Target-driven performance
Problem-solving and conflict resolution
Patient and client relationship management
- resilience in difficult situations
- Professional boundaries understanding
- Administrative and diary Management
- Appointment scheduling and diary management
- Client assessment capabilities
Timeline
Adult Support Worker
Horizon Southwest Care
2023.09 - Current
Project and Procurement Manager
Zim Property Holdings,Harare, Zimbabwe
2018.06 - 2023.03
Assistant manager
Bon marche Supermarket
2015.09 - 2018.05
Personal assistant/Secretary
Minerals Marketing Corporation of Zimbabwe
2014.01 - 2015.09
Certificate of Higher Education - Adminstration
Zimbabwe Institute of Management
2011.01 - 2012.06