Jane Marie Dickerson
Newton Stewart,Wigtownshire
Summary
A dedicated professional with strong customer service skills and a professional telephone manner. Has the ability to remain calm under pressure and is proficient in using Word, Excel, and other job-specific systems. Maintains confidentiality and can be assertive when necessary. Passionate about animal care with a keen understanding of their needs having owned and cared for multiple pets over three decades.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Waitress and Bartender
The View, PIRSAC
Port William, Wigtownshire
06.2023 - Current
- Warmly greet customers upon arrival.
- Take food and drink orders accurately and serve orders professionally and with a smile.
- Handled cash and card transactions accurately.
- Maintain clean and organised dining area.
Billing resolution specialist
Loop
Bradford, West Yorkshire
10.2021 - 12.2022
- Answer calls within defined time limits.
- Ensure GDPR is complied with
- Deal with customer issue in a timely manner being clear and concise.
Police officer
West Yorkshire Police
Bradford, West Yorkshire
09.1989 - 05.2018
- Supervise team of constables
- Support and Mentor Student Officers through initial 2 years probation
- Liaise with Senior Management Team and other departmental supervisors to ensure training needs are met and students are performing as required.
- Maintain accurate training and development records.
Education
NVQ Level 4 - Education
Huddersfield University
Huddersfield 09.2008 - 06.2010
Skills
- Good customer service skills
- Professional telephone manner
- Calm under pressure
- Use Word and Excel on a regular basis, plus other job specific systems
- Aware of requirement for confidentiality
- Can be assertive when needed
- Enjoys being with animals and aware of how to care for them
Affiliations
- Shore crew of PIRSAC
- Gardening
- Reading
- Caring for my pets
- Wild swimming
- Knitting
Certification
L2 Food Safety and Hygiene for Catering - March 2024
RYA Short Range Maritime Radio Operator Certificate - Sept 2024
Volunteer work
I am a volunteer member of PIRSAC - Port William Inshore Rescue - the independent lifeboat based in Port William. I am shore crew and assist at launch/recovery and participate in training evenings and days with the boat crew. I collate the volunteer hours and training records for annual report submissions.
Business
I run my own travel business from home, working in my spare time and around other paid and volunteer roles.
References
References available upon request.
Timeline
Waitress and Bartender
The View, PIRSAC
06.2023 - Current
Billing resolution specialist
Loop
10.2021 - 12.2022
NVQ Level 4 - Education
Huddersfield University
09.2008 - 06.2010
Police officer
West Yorkshire Police
09.1989 - 05.2018
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