Lottie Mulligan
United Kingdom
Summary
I am a dedicated professional with a strong hospitality-focused mindset, known for exceptional communication and customer service skills. I demonstrate attention to detail and effective time management, ensuring high-quality service delivery. I am committed to fostering positive client interactions through kindness, patience, and composure.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Waitress
The Tontine Hotel
Peebles, The Scottish Borders
2023.02 - 2025.08
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Collaborated with kitchen staff to ensure order accuracy.
- Advanced team efficiency by assisting in training new waitstaff members.
Shop assistant
Caldwells Icecream
Peebles
2023.03 - 2023.09
- Served a variety of ice cream flavours with efficiency and accuracy.
- Promoted seasonal specials enticing customers into trying new products.
- Facilitated product sampling, enhancing guest experience and sales opportunities.
- Adhered to food safety regulations with meticulous cleaning routines.
Paper deliverer
Keystore
Peebles
2022.01 - 2022.10
- Streamlined delivery process for increased efficiency using a well-organised system.
- Demonstrated resilience and perseverance in meeting demanding schedules every day of the week, including weekends and holidays.
- Delivered papers punctually to maintain customer trust in our services.
Education
Bachelors - Primary Education
University of Strathclyde
Glasgow 2025.09 -
Scottish Qualifications Certificate -
Peebles High School
Peebles 2019.08 - 2025.05
Skills
- Good communication
- Good customer service skills
- Attention to detail
- Good time management
- Kind
- Patience and composure
- Hospitality-Focused mindset
Affiliations
- I play Hockey for my university
- I read and draw often
Timeline
Bachelors - Primary Education
University of Strathclyde
2025.09 -
Shop assistant
Caldwells Icecream
2023.03 - 2023.09
Waitress
The Tontine Hotel
2023.02 - 2025.08
Paper deliverer
Keystore
2022.01 - 2022.10
Scottish Qualifications Certificate -
Peebles High School
2019.08 - 2025.05