Janelle McSorley
Manchester,United Kingdom
Summary
An ambitious, cheerful, and friendly individual with experience of working to tight deadlines. Good interpersonal skills to work well as part of a team or independently. A highly motivated and positive person who can adapt to any situation and can relate well to others. Always eager to learn new skills and possesses a desire to succeed .
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Front of house receptionist
Runway Pilates
Cheshire
03.2023 - Current
- Acted as main point of contact for external enquiries in person, by phone and via email.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Communicated with customers politely, promptly and professionally.
- Identified complaint trends and patterns to report to supervisors and guide changes.
- Listened actively to offer accurate information and best solution to their needs.
- Advised customers on availability, pricing and location of products.
- Managed reception area, ensuring high presentation standards at all times.
- Enhanced and personalised visitor experience by tailoring service to each individual.
- Balanced demanding workload and juggled multiple priorities in calm and methodical manner to maintain productivity even in peak periods.
- Followed procedures to maintain accurate stock counts and organised storage system.
- Leveraged technology to troubleshoot and track issues without delay.
Customer service specialist
Ifly Indoor Skydiving
Manchester
01.2018 - 03.2023
- Provided superior customer service to clients by addressing all questions and concerns.
- Successfully trained new employees to ensure they have the relevant knowledge to use the company software systems.
- Able to manage a small team an delegate tasks.
- Use the booking system to take bookings, make flight amendments, up sell flight experiences and be the main point of contact for customers through emails, online chat and calls
- Remained open-minded and committed to advanced communication practices
- Worked to represent the company in a positive and enthusiastic manner
- Helped to achieve increases in sales with consistently being the top sales person
- Accurately verified information and updated information databases as necessary
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Answered all customer queries with friendliness and expertise
- Utilised a new Excel financial recording system to increase efficiency and accuracy.
Night Watch Carer
The Priory Group
Preston
03.2017
- Working as a lone waking night watch carer looking after one female and five male adults with severe autism and learning difficulties
- Worked with a humble attitude and a willingness to learn
- Provided high quality patient care during times of distress, often handling physical outbursts from patients
- Maintained a clean and organised working environment to enhance productivity
- Consulted Physicians, Colleagues, and Supervisors when appropriate to ensure the highest level of patient care
- Helped to maintain meticulous medical records, and made changes when necessary
- Maintained extremely well organised records and handled all HR matters with confidentiality and the application of company standards.
Customer Service Assistant
Marks and Spencer's
08.2016 - 11.2016
Customer Service/Code Checker/ Second, Command Baker
Sainsbury's
Southport and Preston
03.2014 - 08.2015
- Demonstrated excellent time management and organisational skills.
- Cleaned and maintained kitchen equipment and oven.
- Prepared exceptional pastries and desserts.
- Maintained strong knowledge of food safety practices.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Completed opening and closing procedures each day.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Delivered outstanding customer care with proactive sales and listening skills.
Bartender/Waitress
The Heywood pub
02.2012 - 02.2013
Nursery Nurse
Wendys Private day care
06.2009 - 08.2009
Education
Bachelor of Arts - Animation
Uclan
Preston, LancashireFoundation Degree in Arts -
Uclan
Preston, Lancashire 09.2011 - 06.2012
GCSEs -
Heywood Community High School
Lancashire 09.2002 - 06.2007
Skills
- Attention to Detail
- Initiative and Problem-solving abilities
- Interpersonal Communication
- Organisational skills
- Effective Time Management
- Computer and Software experience
- Leadership Skills
Timeline
Front of house receptionist
Runway Pilates
03.2023 - Current
Customer service specialist
Ifly Indoor Skydiving
01.2018 - 03.2023
Night Watch Carer
The Priory Group
03.2017
Customer Service Assistant
Marks and Spencer's
08.2016 - 11.2016
Customer Service/Code Checker/ Second, Command Baker
Sainsbury's
03.2014 - 08.2015
Bartender/Waitress
The Heywood pub
02.2012 - 02.2013
Foundation Degree in Arts -
Uclan
09.2011 - 06.2012
Nursery Nurse
Wendys Private day care
06.2009 - 08.2009
GCSEs -
Heywood Community High School
09.2002 - 06.2007
Bachelor of Arts - Animation
Uclan