Jane McCann
Pontlottyn,Caerphilly County Borough
Summary
Manager with strong literacy and numeracy skills, adept at team supervision and project coordination. Successfully managed installation programs for two ticket machine system rollouts across Wales, ensuring timely delivery and operational efficiency. Oversaw interactions among ticketing operators, local authorities, and government entities, enhancing communication and issue resolution. Experienced in data collection, real-time information systems, and budget management, contributing to effective resource allocation and forecasting.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Passenger Transport Officer
Caerphilly County Borough Council
Ystrad Mynach, Caerphilly County Borough
11.2021 - Current
- Led public transport section of ITU, overseeing all team activities.
- Managed Welsh Government's Ticketer system for smart card travel scheme.
- Maintained databases and systems related to public transport provision.
- Identified and implemented cost-effective public transport solutions.
- Promoted public transport services through various channels.
- Oversaw Council’s Concessionary Travel scheme management.
- Managed the day to day operation of Connect2 transport service, including the coordination of vehicles and drivers involved to ensure all legal obligations are adhered to
- Administered budgets and certified invoices across multiple transport-related funds.
- Handled contract documentation and tender awards for supported services.
Passenger Transport Officer
Caerphilly County Borough Council
Ystrad Mynach, Caerphilly County Borough
03.2002 - 11.2021
- Managed Ticketer electronic ticket machine system for Welsh Government, enhancing integrity and minimising fraud opportunities.
- Managed CCBC's bus stop and shelter infrastructure
- Provided financial management support to Integrated Transport Unit teams, ensuring accurate budget monitoring and reconciliation.
Education
Post Graduate Certificate - Management Studies
University Of Glamorgan
Pontypridd, Rhondda Cynon Taf 09.1994 - 06.1995
Higher National Certificate - Public Administration
University of Glamorgan
Pontypridd 09.1992 - 06.1994
GCSE - Maths, English, Lang & Lit, Music, Computer Studies, Welsh, P.E.
Rhymney Comprehensive School
Rhymney, Caerphilly County Borough 09.1987 - 06.1989
Skills
- Literacy and numeracy skills
- Oral and written communication
- Team management
- Independent and collaborative work
- Workload organization
- Delegation of tasks
- Decision making
- Records and file management
- Deadline adherence and attention to detail
- Project coordination and prioritization
Affiliations
- Outside of work, I’m passionate about netball—both playing and umpiring. It’s a fantastic way to stay fit, active, and engaged in a team environment while developing decision-making and communication skills.
Accomplishments
Stepped into a leadership role within the Integrated Transport Unit without in-house expertise to rely on, embracing a steep learning curve and rapidly developing new skills. Through resilience, commitment, and strategic thinking, I built a successful team and established a high-performing section that delivers exceptional passenger transport services.
Certification
Undertaken training for the Ticketer System including multi-portal use.
Languages
Welsh
Beginner
References
References available upon request.
Timeline
Senior Passenger Transport Officer
Caerphilly County Borough Council
11.2021 - Current
Passenger Transport Officer
Caerphilly County Borough Council
03.2002 - 11.2021
Post Graduate Certificate - Management Studies
University Of Glamorgan
09.1994 - 06.1995
Higher National Certificate - Public Administration
University of Glamorgan
09.1992 - 06.1994
GCSE - Maths, English, Lang & Lit, Music, Computer Studies, Welsh, P.E.
Rhymney Comprehensive School
09.1987 - 06.1989