Sarah Stanbridge
Scarborough,North Yorkshire
Summary
Hardworking Integrated Passenger Transport Operations Assistant with flexible, proactive work ethic offers experience in team coordination and customer support.
Adapts to office and operations support tasks for well-rounded assistance in dynamic, fast-paced settings.
Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems.
Focused IPT Assistant Operations Officer with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Dedicated to improving and meeting business objectives.
Overview
21
21
years of professional experience
Work History
Integrated Passenger Transport Asst Ops Officer
North Yorkshire Council
Scarborough & Selby, North Yorkshire
11.2018 - Current
- Carry out day-to-day duties accurately and efficiently.
- Improving efficiency and productivity by acquiring new skills.
- Oversee daily operations to achieve high productivity levels.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Using numerous, electronic systems, M5, Ticketer, Inseego for example to collaborate accurate information and organise forward planing
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Designed digital and print materials to engage audiences.
- Managing teams by overseeing hiring, training and professional growth of employees.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Assisted with infection control through social distancing and PPE wearing.
- Conducted regular training sessions to equip support teams with evolving product knowledge.
- Established and implemented effective training programs to maximise team performance.
- Monitored employee and customer interactions to assess quality of service.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Improved efficiency and productivity by acquiring new skills.
- Facilitated smooth fleet operations by maintaining detailed, accurate records of vehicle and driver information in fleet management system.
- Stayed current with emerging trends and developments in project management, ensuring application of best practices.
- Confidently manage overall operation of IPT services and service users care, quality assurance, passenger care, safety risk management, team satisfaction, quality vehicle maintenance.
- Ensure timely, accurate order fulfilment through effective team and logistics management.
- Liaising with senior management to implement improvement initiatives.
IPT Driver
North Yorkshire Council
Scarborough, North Yorkshire
04.2018 - 10.2018
- Topped up oil and tyres to support vehicle safety and functionality.
- Retained excellent local area knowledge to plan optimal routes.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Covered weekend shifts to optimise service levels.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Washed and polished service vehicles to maintain professional appearance.
- Offered flexible working patterns to meet peak business demands.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Planned routes and schedules to achieve consistent service availability.
- Carried out vehicle checks and organised repairs to achieve timely resolution.
- Avoided road congestion by taking alternative routes where possible.
- Submitted reports regarding issues and concerns to manager.
- IPT Hub Team Leader in Selby July 2022
- CPC PSV Trainer 2021
- Trained Driver Assessor Trainer assessor March 2020
PSV Driver/Travel Clerk Relief
East Yorkshire Motor Services Bus
Scarborough, North Yorkshire
03.2009 - 01.2013
- Complied with and enforced company rules and regulations in customer-facing role to maximise on-board safety.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Advised customers throughout journey on available transport options and affordable ticket fares.
- Data management
- Guaranteed buses were in working order by conducting pre-shift inspections and vehicle checks.
- Maintained product knowledge to provide accurate information on local tour services.
- Demonstrated fantastic customer service in all customer interactions, answering queries in professional and tactful manner.
- Accurately handled high volume cash and card payments.
- Facilitated appropriate mobility assistance for users with physical or learning difficulties, recognised assistance dogs and carefully handled mobility aids.
- Built friendly rapport with passengers through positive demeanour and interpersonal skills.
- Kept vehicles safe and roadworthy maintaining and checking fuel oil and water levels.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Processed payments and online bookings with zero error.
- Conducted calls professionally and politely to maintain excellent service standards.
- Employed strong product and systems knowledge to handle booking enquiries.
- Identified potential selling opportunities within booking process.
- Communicated reservation confirmations to guests via post and email.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- PCV License Holder
- Clean Driving License
- Conflict Resolution
- Highly motivated and hardworking individual, love working with teams
- Full understanding of Equality, Diversity and Inclusion
Police Community Support Officer, Police Liaison Officer.
Lesbian Gay Bi Sexual Transgender Community
Brighton, Sussex
01.2003 - 03.2009
- Received commendation from PM Tony Blair for dedication and hard work engaging and problem solving within wider communities,
- Maintained accountability for first point-of-contact, addressing issues and escalating complex concerns for further remediation.
- Generated correspondence and press releases to generate brand-aligned messaging.
- Fostered strong and trusting rapport through clear communication with internal and external stakeholders.
- Bridged gaps in communication with proactive relationship-building strategies.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Established relationship with media, organised press conferences and worked closely with news teams.
- Prepared clear, on-point speeches for senior leaders and worked with executives on interview preparation.
- Conducted public presentations and prepared materials.
- Coordinated police activity to prevent crime to high harm service users, including repeat victims, venues and locations.
- Advised Community Safety Units (CSAs) on tactics to greatly reduce crime, risk and vulnerability.
- Gathered intelligence from local community on current issues.
- Supported large public gatherings by stewarding and patrolling public areas.
- Developed strong links with local and surrounding communities on social media channels and online forums.
- Advised local property, land and home owners on implementation of appropriate crime prevention strategies.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Safeguarded community members and public spaces with diligent patrols.
- Advised local property, land and homeowners on appropriate crime prevention strategies.
- Deterred crime by visually patrolling known crime hotspots in Brighton & Hove
Skills
- Staff development and scheduling
- Logistical planning
- Operational support
- Strong problem solver
- Self-directed
- Professional and mature
- Staff motivation
- Dedicated team player
- Advanced MS Office Suite knowledge
- Problem resolution
- Sensitive material handling
- Resolving errors
- Office management
- Procedure improvement
Timeline
Integrated Passenger Transport Asst Ops Officer
North Yorkshire Council
11.2018 - Current
IPT Driver
North Yorkshire Council
04.2018 - 10.2018
PSV Driver/Travel Clerk Relief
East Yorkshire Motor Services Bus
03.2009 - 01.2013
Police Community Support Officer, Police Liaison Officer.
Lesbian Gay Bi Sexual Transgender Community
01.2003 - 03.2009
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