Jane Johnstone
Sales
Summary
I am a driven meticulous business professional who effectively builds loyalty and long-term relationships. I am a glass half full type person, always looking for the positives in people. I am energetic person with a warm heart, well spoken, and attention to detail is in my DNA. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Full Time – Sales and Special Projects
TICKETsrv
Newbury
10.2021 - Current
- A High-performance booking and accreditation solutions for events, attractions and customer-facing venues.
- Managed over 100 client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Boosted product sales by offering selection guidance to customers.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Established and maintained positive, profitable client relationships through superb communication.
- Carried out active selling from initial customer greeting.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Built rapport with new and existing customers to boost client retention.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Logistics and Sales
Snaffling Pig
newborn
06.2020 - 06.2021
- I have helped increase output of orders by over 120%
- Directed daily operations to achieve maximum output and reduce costs.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Adjusted inventory levels to keep obsolescence and cost low.
- Selected, trained and performance-managed staff to build results-focused team.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
- Coached and mentored warehouse team, enabling high-performing, motivated teams to consistently achieve against output targets.
Part Time
Game Fair/World Gun Makers Evening
Newbury
06.2021 - 10.2021
- Working as a key part of the sales and event team.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Director
Just Jane Consulting Ltd
Newbury, Berkshire
01.2013 - 01.2021
- Just Jane Consulting
- But so much more!
- Have you ever wanted to bring a new innovative baby product to market but fallen at the first hurdle because you just don't know how to make your concept a reality
- The truth is, you just don't know what you don't know' but I might do…
- With nearly 20 years' experience, I have the connections as well as the distribution and manufacturing know-how to help new brands survive and reach their true potential.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Proactively contacted prospective customers to increase sales.
- Built rapport with new and existing customers to boost client retention.
- Leveraged existing client relationships to secure new clients, sales and marketing opportunities.
- Detailed and demonstrated products' characteristics and functions.
Volunteered for NHS
NHS UK
Newbury
03.2020 - 04.2020
- Set Up Newbury Hub what an experience.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Created warm, welcoming environment for service users' duration of stay.
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
- Prepared premises and supplies for arriving guests.
- Coordinated and supported work of volunteers in execution of projects and initiatives.
Business Development (Special Projects Royal County of Berkshire Show) (Consultant)
Newbury Show
Newbury
03.2019 - 10.2019
- 3 New Features for 2019
- Bee and Honey Tent
- Artisan Gin Competition
- Taste of Japan
- Managed client relationships from early stages of sales process through to post-sales
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
Business Development/Operations Manager
Easigrass, London
Newbury
09.2017 - 02.2019
- I worked for Easigrass as their Business Development Manager, which lead me into working with all teams from within the office environment, to being out with the set-up team for Consumer and Trade Shows.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Identified and qualified new sales prospects to continually meet targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Carried out sales visits to current and prospective customers.
- Analysed sales reports to identify trends and update strategies.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of the brand and services.
Business Development Manager
Cheeky Rascals Ltd
Petersfield
02.2014 - 12.2017
- Negotiated prices, terms of sales and service agreements for all Key National Accounts within the Nursery Industry.
- Oversaw business staffing and training, building successful, customer-focused team.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Formulated marketing and advertising strategies for continuous business growth.
Education
GCSEs - English and Maths
St Gabriels School
Newbury, Berkshire 09.1975 - 05.1979
Skills
- People skills
- Listening Skills
- Organisational Skills
- Passion
- Communication Skills
- Ability to keep calm under pressure
- Leadership skills
- Client account management
- Strategic Planning
- Project Management
Affiliations
- Dog's and all things related
- Chairman of a not for Profit Dog Club
Accomplishments
Chairman of our local Dog Club, love the dogs, and our Volunteers with a passion
Support a great brand called Sir Woofchester's
Certification
Dog First Aider
Dog Trainer
References
References available upon request.
Timeline
Full Time – Sales and Special Projects
TICKETsrv
10.2021 - Current
Part Time
Game Fair/World Gun Makers Evening
06.2021 - 10.2021
Logistics and Sales
Snaffling Pig
06.2020 - 06.2021
Volunteered for NHS
NHS UK
03.2020 - 04.2020
Business Development (Special Projects Royal County of Berkshire Show) (Consultant)
Newbury Show
03.2019 - 10.2019
Business Development/Operations Manager
Easigrass, London
09.2017 - 02.2019
Business Development Manager
Cheeky Rascals Ltd
02.2014 - 12.2017
Director
Just Jane Consulting Ltd
01.2013 - 01.2021
GCSEs - English and Maths
St Gabriels School
09.1975 - 05.1979
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