Jane Goldsmith
23 Beresford Road, Seaton Sluice ,Tyne and Wear
Summary
Highly organised and detail-oriented professional with extensive experience supporting adults and children's who are part of multidisciplinary teams in social service environments. Skilled in managing confidential client information, coordinating appointments, maintaining accurate records, and ensuring compliance with data protection and safeguarding policies. Demonstrates strong communication, empathy, and discretion when working with individuals affected by substance misuse. Committed to supporting service delivery that promotes recovery, wellbeing, and dignity.
Overview
29
29
years of professional experience
Work History
Family time facilitator
North Tyneside Council
01.2016 - Current
- Provide daily face to face interventions with adults and children according to Court Ordered and Safeguarding Plans.
- Manage client records, input data accurately, and maintain confidentiality in line with GDPR.
- Schedule appointments, manage calendars, and coordinate interventions with other professionals, clients, and carers.
- Handle incoming calls and emails, offering professional and empathetic responses to service users and partner agencies.
- Prepare reports, letters, and documentation for internal and external use.
- Support the induction of new staff and maintain up-to-date administrative and face to face procedures.
- Assist with monitoring service performance indicators and compiling monthly statistics.
- Acted as first point of contact for clients and visitors, providing a welcoming and supportive environment.
- Children's Services Department
Family Partner
North Tyneside Council
06.2014 - 10.2016
- Supporting families facing challenges such as poverty, domestic violence, substance misuse, and mental health.
- Managed appointment bookings and maintained accurate client databases.
- Building trusting relationships through home visits and regular contact.
- Processed correspondence.
- Arranging and chairing multi agency meetings and making accurate minutes and formulating plans.
- Children's Services Department
Senior Social Worker
North Tyneside Council
05.2010 - 06.2014
- Held advanced frontline responsibility plus leadership, supervision and complex case management duties.
- Reflective deeper safeguarding expertise, decision making authority and practise leadership.
- Court work - Looked After children, Adoption procedures, Preparing reports and care plans.
- Mentoring Newly Qualified Social Workers.
- Complete high level assessments, parenting assessments and risk assessments.
- Co ordinate complex professional networks, Police Public Protection Units, Health consultants CAMHS and Educational provision.
- Children's services department
Social worker
Northumberland County Council
07.1997 - 05.2010
- Identifying risk of abuse and neglect.
- Developing and reviewing plans for families.
- Attending and contributing to multiagency meetings and making and taking referrals.
- Record keeping and Administration ensuring compliance with statutory guidance.
Education
Diploma in Social Work -
Northumbria University
06.1997
Access to Higher Education -
North Tyneside College
01.1997
State Registered Nurse Training -
Freeman Road Hospital
01.1982
Skills
- Client record management
- Data entry and appointment scheduling
- Diary management and meeting coordination
- Confidentiality and data protection compliance
- Minute taking and report preparation
- Document formatting and communication skills
Essential Skills
- Excellent interpersonal and communication skills
- Empathetic and non-judgmental approach to clients
- Strong attention to detail and accuracy
- Ability to prioritise tasks and manage competing deadlines
- Team-oriented with a proactive attitude
- Proven experience in an administrative or office role, within a public sector setting.
- Strong data entry skills with excellent attention to detail and accuracy
- Strong organisational and time management skills
- Ability to work on own initiative to deadlines and targets.
- Ability to negotiate professional boundaries.
- Understanding of people with problematic substance use.
- Knowledge and/or experience of harm minimisation approaches to substance misuse.
- Ability to promote and encourage positive use of drug and alcohol services.
- Ability to work flexible hours, for example participating in evenings and on occasion a weekend.
References
Available upon request.
Timeline
Family time facilitator
North Tyneside Council
01.2016 - Current
Family Partner
North Tyneside Council
06.2014 - 10.2016
Senior Social Worker
North Tyneside Council
05.2010 - 06.2014
Social worker
Northumberland County Council
07.1997 - 05.2010
Diploma in Social Work -
Northumbria University
Access to Higher Education -
North Tyneside College
State Registered Nurse Training -
Freeman Road Hospital