Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Timeline
Generic

Ayena Eman

Stockton-on-Tees,Durham

Summary


I am a committed and hardworking individual who enjoys challenges. I also consider myself an enthusiastic, Systematic, Structured worker who takes a logical approach to challenges. Confident and organized team members, as demonstrated by the Child Contact Centre. I am Flexible, creative, and always striving for excellence. I would like to meet challenging tasks and assignments. in my opinion, if there is no challenge, there is probably no success

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Family Time Facilitator

Family Action
Stockton-on-Tees, Durham
07.2025 - Current
  • Provide safe, welcoming, and positively planned Family Time for the children and families, and Family Action support
  • Family Time may occur in the local contact centre, community venues and settings, or in the home to best meet the needs and outcomes of children and their families
  • Collaborate with and work in the direction given by social workers alongside the needs and preferences of children and their families
  • Supervise Family Time contact, ensuring that children are kept safe and that their emotional wellbeing is prioritised at all times
  • Promote and maintain contact arrangements that are agreed between all parties, managing risk around the Family Time as a priority
  • Provide an opportunity for parents, siblings or other important adults to maintain positive relationships with their children/siblings
  • Oversee practical and emotional support for parents; this will help to make supervised contact sessions are a positive experience for the children

Child Contact Supervisor

Happy Heaven Child Contact Centre
Ilford, Greater London
08.2023 - 11.2024
  • Writing Reports
  • Booking- Arrangements of Contacts
  • Admin Work
  • Led training and onboarding for new support workers.
  • Provided a friendly, compassionate and proactive approach throughout care delivery to promote positive experience.
  • Supervise Family Time contact, ensuring that children are kept safe and that their emotional well-being is prioritised at all times.

Senior Nursing Assistant

Shifa Complex Hospital
AJK-Miprur
09.2022 - 07.2023
  • Duties as a support worker.
  • Responsible for Keeping Records.
  • Giving Instructions to new support workers.
  • Helping Patients with Personal Care.
  • Maintained clean and safe environment by following hygiene standards and protocols.
  • Prepared examination rooms prior to medical procedures, ensuring readiness for use.

Sales Assistant

Choudhury kitab mehal
Dina-Jhelum
01.2021 - 08.2022
  • Being attentive to customers needs.
  • Giving information about the features, quality and availability of different products.
  • Handling payments for purchases.
  • Arranging orders and deliveries of stock for customers.
  • Advising customers of information relating to their purchase (e.g. warranties, care instructions).
  • Making sure all stock is on display.
  • Being aware of customer activity in the shop, to guard against shoplifting.

Education

Certificate of Higher Education - Commerce

Bukhari Group of Science& Commerce Colleges
Dina-Jhelum
09.2019 - 07.2022

GCSEs - Computer Science

Government Girls High School Qazi Hussaini
Dina-Jhelum

NVQ Level 3 - Child and Young People Care

Zurbel Training College
Barking, Barking and Dagenham
12.2023 - 08.2025

Skills

  • Contact Centres
  • Mentoring
  • Led training
  • Onboarding
  • Proactive
  • Positive experience
  • Service Delivery
  • Medical Records
  • Care Planning
  • Hard-Working
  • Health and Safety
  • Report Writing
  • Customer Services
  • Decision-Making facilitation

Certification

  • First Aid at Work, 07/06/2024, VIDA Fire Safety and First Aid
  • Level 1 Training in Child and Adult Care, 12/01/23, Caremark Barking & Dagenham
  • Safeguarding-an introduction to Teachers and Staff 15/07/2025 The CPD Certification

Languages

Urdu
Advanced (C1)
Punjabi
Advanced (C1)
Pothwari/Mirpuri
Elementary
English
Upper intermediate (B2)

Custom

Happy Heaven Child Contact Centre, info@happyheaven.co.uk

Timeline

Family Time Facilitator

Family Action
07.2025 - Current

NVQ Level 3 - Child and Young People Care

Zurbel Training College
12.2023 - 08.2025

Child Contact Supervisor

Happy Heaven Child Contact Centre
08.2023 - 11.2024

Senior Nursing Assistant

Shifa Complex Hospital
09.2022 - 07.2023

Sales Assistant

Choudhury kitab mehal
01.2021 - 08.2022

Certificate of Higher Education - Commerce

Bukhari Group of Science& Commerce Colleges
09.2019 - 07.2022

GCSEs - Computer Science

Government Girls High School Qazi Hussaini

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Ayena Eman