Jane Evans

Utilised various payment systems, including Amazon, eBay, and PayPal, to efficiently process refunds.

Processed customer refunds and credits in in-house system, confirming transactions via email to ensure customer satisfaction.

Utilised Excel files to maintain accurate records of payment information.

• Performed daily tasks with accuracy and efficiency in a fast-paced environment.
• Rapidly acquired and implemented new skills to enhance daily task performance.
• Successfully delivered on tasks within tight deadlines.
• Showed a positive attitude and readiness to support team members and clients.
• Used Microsoft Word and other software tools to create documents and clear communications.

Processed customer returned items for either refund or exchange on bespoke system.
● Run returns report on system, print replenishment sheet or print labels to be attached to items.
● Placed items in container for shipment or return items to pick face or pallet items ready for shipment as per account details.
● Arrange for shipment collection.
● Sorting and distributed incoming mail.
● Managed office supplies, and upkeep.
● Recorded numbers of units handled and moved using daily production sheets.
● Liaise with other departments with any customer queries.

● Processed inbound sales orders and amended orders on SAP system, ensuring accuracy and timely fulfilment.

● Process orders for next day’s bread delivery. Process and amend daily bread delivery notes on system.

● Run reports on system to check all delivery notes processed correctly.

● Process orders for next day’s bread delivery. Process and amend daily bread delivery notes on system.

● Run reports on system to check all delivery notes processed correctly.

● Liaised with other departments to address issues, facilitating efficient resolution and communication.

● Answer and manage incoming and outgoing calls while recording accurate messages.

● Processed client refund requests.

● Maintained hospital car lease accounts; arranged MOTs and servicing to ensure vehicle compliance and reliability.

● Coordinated inbound calls from patients and hospital staff for patient taxi service, efficiently arranging transport for patients.

● Maintaining and arranging hospital staff car temporary rental service, MOT's, servicing.

Completed ad hoc tasks as assigned by transport management.

Organised and categorised documents for efficient retrieval.

● Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Organised and maintained filing system for easy access to documents.

Processed customer deliveries, printed invoices, and managed goods delivery notes.

Checked goods delivery notes from suppliers for accuracy.

● Answer and place log and coal orders on system.

● Receive inbound calls from patients, booking appointments, rearrange appointments.
● Arrange collection and delivery from dental orthodontic company of patients dentures, crowns etc.
● Chairside assist dentist, sterilise equipment, and arrange patient’s appointments.
● Maintain dentist’s equipment and room is sterilised and clean

● Comforted anxious patients, leading to positive clinic experiences.

● Facilitated patient comfort with empathetic chair-side manner.

● Facilitated communication between dentist and patient, enhancing overall clinic experience.

● Maintained sterilisation of dental instruments, ensuring optimal hygiene standards.

● Prepared treatment rooms prior to patients' arrival for streamlined operations.

● Provided post-operative instructions under dentist's supervision.

● Monitored inventory of dental supplies, preventing operational delays and ensuring seamless clinic operations.