IOANA CHIPARU
EPSOM,Surrey
Summary
A dedicated and dependable professional with extensive knowledge of Magento and E-Commerce platforms, telecommunication technologies, and CRM systems. Demonstrates exceptional problem-solving abilities, effective communication skills, and proficiency in MS Office suite and Asana platform. Known for being a hardworking team player with a passion for cross-departmental collaboration, skilled in customer service, inventory management, and maintaining calm under pressure.
I am an individual who possesses great passion and dedication towards achieving, exceeding both on personal and professional level. I am responsible, honest, dedicated, hardworking, flexible,
dependable and willing to play my part within the team and ready to go the extra mile at any time.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Ecommerce Executive
Relove Technology
Chessigton, Surrey
01.2024 - 04.2025
- Working alongside brand, marketing & sales to support developing an ecommerce strategy in line with the company's objectives
- Drive traffic to the website by working with internal marketing team creating campaigns / engaging content to help educate and inspire people to visit our website / platforms
- Executing marketing initiatives, merchandising (adding new products), and website optimisation to achieve revenue growth and sustain successful e-commerce business.
- Working closely with Commercial team to maximise business profitability
- Keep categories and products up-to-date and error free across multiple websites & marketplaces.
- Maintain & optimise product feeds.
- Work with copywriters to produce customer friendly & SEO compliant content.
- Perform continuous keyphrase & competitor research to provide insight for other team members.
- Play active part in the Conversion Rate Optimization process: suggest ideas & implement solutions to improve customer experience.
- Compile regular reports & provide analysis of key metrics.
- Facilitated successful product launches through well-coordinated pre-launch campaigns.
- Developed engaging content for e-commerce platforms to drive traffic.
- Troubleshot technical issues on the e-commerce platform swiftly, minimizing disruption to customers' shopping experience.
- Prepared detailed reports on e-commerce performance
- Streamlined order fulfilment processes to improve delivery times.
- Monitored competitor activity and adjusted marketing strategies accordingly for competitive advantage.
- Handled customer inquiries professionally, resulting in improved reviews and ratings.
- Conducted market research, informing competitive pricing strategies.
- Coordinated client and online retailer communications, facilitating improved sales possibilities.
- Managed invoicing and buying processes, keeping operations within client budgets.
- Built product visibility through search engine optimisation and marketing campaigns.
Maternity Break
.
07.2022 - 01.2024
Commercial Team Administrator
Genuine Solutions
Surbiton, Surrey
11.2021 - 07.2022
- Prepared daily, weekly and monthly reports
- Ensured preparation of invoicing
- Managed electronic inbox/diary of Sales team
- Arranging meetings with internal stakeholders and receiving visitors for Sales team
- Organisation and management of team expenses
- Handling of day to day inquiries
- Work closely with Purchasing team, arrange cyclical and reactive meetings for SD
- Filing, archive and mail management
- Raising purchase orders and processing invoices and expenses via on-line system
- Creating and preparing PowerPoint presentations for the sales team and senior stakeholders & document preparation
- Undertaking inductions for new joiners to the sales function.
- Processing Sales Team's expenses
- Maintained office supplies inventory; reduced operational delays.
- Provided customer service support; enhanced client satisfaction rates.
- Handled confidential information discreetly, upheld company integrity.
- Enhanced team efficiency by organising and coordinating meetings.
- Streamlined office procedures with meticulous record keeping.
- Handled email correspondence promptly.
- Served as a point of contact for team members; promoted open communication.
- Managed daily scheduling to optimise time management.
- Facilitated communication within the team for enhanced collaboration.
- Maintained efficient office operations, providing accurate, efficient administrative support to 18 team members.
- Maintained high standards of accuracy and quality in data entry and record-keeping.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Recorded meeting minutes, aiding in effective communication between team members.
Human Resources Advisor
Genuine Solutions
Surbiton
03.2021 - 11.2021
- Partner with management to develop and implement HR strategies aligned with business objectives
- Provide expert advice on employee relations, performance management, and HR policies
- Conduct effective recruitment processes to attract and retain top-tier talent
- Administer HR programs, ensuring compliance with legal and regulatory requirements
- Collaborate with cross-functional teams to enhance the overall employee experience
- Assist in the recruitment process, including job posting, screening applications, and participating in interview panels
- Facilitate the onboarding process for new employees, ensuring a smooth transition into the organisation
- Maintain accurate HR records and ensure data integrity in HR systems
- Sick days management
- Processing pensions
- Processing salaries
- Maintained up-to-date knowledge of HR trends for innovative practices implementation.
- Managed staff records meticulously, ensuring data privacy and accuracy.
- Facilitated performance reviews, encouraging continuous professional development.
- Conducted thorough candidate screening to ensure optimal hiring decisions.
- Coordinated seamless onboarding processes for smooth transition of new hires.
- Orchestrated employee welfare programmes promoting work-life balance.
- Promoted equality and diversity as part of the organisation's culture.
- Supported Human Resources Director
- Monitored employee absences against leave allowances
- Maintained and updated confidential employee records, ensuring information was accurately stored in HR Iris for traceability compliance.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Improved business HR policies by guiding and collaborating with managers.
- Maintained precise, detailed staff and company records for thorough reference.
- Used staff survey findings to implement enhanced working conditions and practices.
Team Administrator
Genuine Solutions Group
Surbiton
01.2019 - 03.2021
- Electronic inbox/diary management
- Arranging meetings with internal and external stakeholders and receiving visitors for Sales team
- Organisation and management of team expenses
- Work closely with Purchasing team, arrange cyclical and reactive meetings for SD
- Filing, archive and mail management
- Raising purchase orders and processing invoices and expenses via on-line system
- Creating and preparing PowerPoint presentations for the sales team and senior stakeholders & document preparation
- Inductions for new joiners to the sales function
- Processing returns
- Processing Sales Team's expenses
- Streamlined office procedures with meticulous record keeping.
- Served as a point of contact for team members.
- Administered paperwork diligently, ensured regulatory compliance.
- Assisted in project management; achieved timely completion of tasks.
- Handled confidential information discreetly, upheld company integrity.
- Provided customer service support; enhanced client satisfaction rates.
- Enhanced team efficiency by organising and coordinating meetings.
- Protected customer confidentiality by handling documents in compliance with GDPR.
- Maintained efficient office operations, providing accurate, efficient administrative support to 18 team members.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Updated office management on team's activities and progress at weekly meetings.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Created and submitted progress reports to upper management.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Facilitated communication within the team for enhanced collaboration.
- Documented meeting minutes and distributed follow-up requirements to relevant team members for prompt action.
Betting shop cashier
SC SUPERBET BETTING & GAMING SRL
Constanta, Romania
02.2016 - 09.2016
- Assisted with troubleshooting equipment issues to maintain operational efficiency in the betting shop.
- Managed end-of-day cash reconciliation tasks, guaranteeing accuracy in financial reports.
- Sustained order and cleanliness in the working area, promoting an inviting environment for customers.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Ensured compliance with betting laws and regulations for safe operation of the shop.
- Monitored on-going races and matches via live broadcasts and updated odds accordingly, maintaining current and accurate information for patrons.
- Processed swift payouts upon winning bets, enhancing customer satisfaction levels.
- Handled cash transactions for customers, ensuring a smooth gambling experience.
- Collaborated closely with other members of staff as part of a cohesive team dedicated to top-notch customer service delivery in the busy betting shop environment.
- Provided information on betting procedures to new customers, leading to improved client understanding and engagement.
- Engaged in regular training programmes provided by employer-kept up-to-date knowledge on industry trends.
- Maintained accurate records of all bets made, enabling effective management of shop funds.
- Implemented conflict resolution strategies when necessary to maintain a peaceful atmosphere within the facility.
Au Pair
CLARE WATMON
Chessington
02.2014 - 09.2015
- Assisted in looking after two little children, aged 4 and 6
- Ensured child safety by closely monitoring play activities.
- Providing a positive, peaceful and fun environment for the children by playing with them, supporting them with homework and any after school activities, bathing & getting them ready for bed
- Facilitated constructive communication between parents about child's progress.
- Fostered emotional well-being with nurturing childcare techniques.
- Purchased necessary supplies for family home upkeep.
- Managed children's daily routines to establish structure.
- Provided transportation to school and extracurricular activities.
- Maintained tidy environment through regular housekeeping tasks.
- Assisted in homework completion for academic success.
- Administered medicine following parents' directions, and cared for children in case of illness or injury.
- Performed cleaning, washing, ironing and laundry to maintain home order.
Betting shop cashier
SC SPORT BET SRL
Constanta, Romania
08.2013 - 01.2014
- Assisted with troubleshooting equipment issues to maintain operational efficiency in the betting shop.
- Managed end-of-day cash reconciliation tasks, guaranteeing accuracy in financial reports.
- Implemented conflict resolution strategies when necessary to maintain a peaceful atmosphere within the facility.
- Enhanced customer satisfaction by providing excellent service at the cashier's desk.
- Collaborated closely with other members of staff as part of a cohesive team dedicated to top-notch customer service delivery in the busy betting shop environment.
- Conducted daily checks on gaming machines' functionality before opening hours for uninterrupted customer service throughout operating hours.
- Depositing large sums of money to the bank.
- Provided information on betting procedures to new customers, leading to improved client understanding and engagement.
- Processed swift payouts upon winning bets, enhancing customer satisfaction levels.
- Maintained accurate records of all bets made, enabling effective management of shop funds.
- Responsible for time bound bets, thus able to work under pressure and time constraints
- Sustained order and cleanliness in the working area, promoting an inviting environment for customers.
Sales merchandiser
SC CAROLI FOODS SRL
Constanta, Romania
12.2011 - 07.2013
- Negotiated excellent shelf spaces for products to maximize exposure and potential sales growth.
- Maintained an organised inventory, ensuring all stock levels were accurate and up-to-date.
- Analysed sales figures, implemented strategies to improve under performing areas.
- Established successful relationships with store management to address order issues or customer complaints.
- Performing daily shelf stacking and window display.
- Providing excellent customer service.
- Competitive sales skills.
- Checked stock rotation frequently, reduced instances of outdated products on shelves.
- Conducted product demonstrations for increased customer engagement and interest.
- Undertaking daily, weekly & monthly stock inventory.
- Achieving of the Monthly Sales target
- Liaised closely with suppliers; maintained good working relationships for smooth business operations.
Promotions coordinator
SC Mercury SRL
Constanta
05.2011 - 10.2011
- Liaised with external vendors for procurement of promotional materials.
- Increased company recognition with development of innovative marketing strategies.
- Assisted in creation of annual promotional calendar, streamlined process flow.
- Enhanced brand visibility by organizing promotional events and campaigns.
- Implemented feedback from clients to improve promotion strategies.
- Processed daily reports.
- Providing customers with information about certain products on offer.
- Achieving the target led sales.
- Providing excellent customer service
- Daily Stock control and inventory
- Fast adaptability to different work environment - different shop location every day.
- Fast learning about the products on promotion - each promotion had different product every day.
- Coordinated event logistics to ensure smooth execution.
- Handled customer queries efficiently, enhanced customer satisfaction levels.
Education
GCSEs -
Mihai Bravu School
RomaniaCertificate of Higher Education - Pharmacy
Ovidius University
Romania 09.2010 - 09.2013
Skills
- Passion
- Dedication
- Responsible
- Honest
- Hardworking
- Flexibility
- Dependable
- Team player
- Knowledge of Magento platform
- E-Commerce platform proficiency
- Telecommunication technologies
- Knowledge of CRM Platform
- Cross-departmental collaboration
- MS office suite proficient
- Knowledge of Asana platform
- Skilled in customer service
- Problem-solving
- Calm under pressure
- Communication skills
- Inventory management
Languages
English
Fluent
Timeline
Ecommerce Executive
Relove Technology
01.2024 - 04.2025
Maternity Break
.
07.2022 - 01.2024
Commercial Team Administrator
Genuine Solutions
11.2021 - 07.2022
Human Resources Advisor
Genuine Solutions
03.2021 - 11.2021
Team Administrator
Genuine Solutions Group
01.2019 - 03.2021
Betting shop cashier
SC SUPERBET BETTING & GAMING SRL
02.2016 - 09.2016
Au Pair
CLARE WATMON
02.2014 - 09.2015
Betting shop cashier
SC SPORT BET SRL
08.2013 - 01.2014
Sales merchandiser
SC CAROLI FOODS SRL
12.2011 - 07.2013
Promotions coordinator
SC Mercury SRL
05.2011 - 10.2011
Certificate of Higher Education - Pharmacy
Ovidius University
09.2010 - 09.2013
GCSEs -
Mihai Bravu School
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