Janai Wynter
London,Greenwich
Summary
I am a results-driven professional, who takes pride in creating and delivering results. A strong cohesive team player, I can bring forward my thoughts and merge those with my colleagues. Being part of the People's Matter Board, I actively listen to concerns and support the wider workforce. Having cared for my Grandparents, I naturally have developed a deep sense of empathy and care for others, and I have extended throughout my career and personal life. Having worked in high operational roles, I believe in the importance of well-being and I play netball for a county team and run as an outlet.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Strategy Advisor
Department For Work & Pensions
London
2023.06 - Current
- Developed and contributed to strategic plans by data collecting and collaborating with senior management and key stakeholders.
- Identified areas for improvement in the district's operations in Employer and Partnership, resulting in streamlined processes.
- Boosted performance and morale by implementing robust strategic methods of working.
- Identifying issues and developing creative, practical solutions
- Design and delivered up-skill and training sessions.
Employment Advisor Manager
Department For Work & Pensions
London
2021.04 - 2023.05
- Managed a team of 10 Employment Advisors across different sites inclusive of following performance and HR processes.
- Working effectively with the Partnership Managers and Local Authorities.
- Remained up to date with the local labour market, identifying potential skill gaps and employment opportunities.
- Close attention to detail using all database, spreadsheets and programs.
- Facilitating events with employers, public partners, and training providers.
Work Coach
Department For Work & Pensions
London
2020.12 - 2021.04
- A strong customer satisfaction by providing personalised reviews.
- Make timely decisions based on individual needs.
- Increased employability with coaching sessions.
- Able to build excellent rapport with service users and providers.
Airport Liason Officer
EasyJet
Luton (Redundancy due to pandemic)
2018.01 - 2020.08
- Updating flights accurately and in real time.
- Liaising with legal departments with information for court evidence.
- Data inputting multiple systems.
- Manning inbound and outbound operation centre (365 days, 24/7)
- Problem solving under pressure from an operational and financial viewpoint.
Landside & Airside Team Leader
Swissport
Luton
2014.10 - 2017.12
- Effective leadership and motivation
- Ensuring flights are opened and closed promptly
- Managing both check-in and departures staff
- Deputising for the Terminal Controller
- Preparing targets, allocation and paperwork for the following day/s
- Maintaining work relationships with staff, airport authorities and airline station managers.
- Handling escalated complaints, queries and sensitive situations
- Having regular staff briefings, thorough shift handovers, investigations and reports.
Education
GCSEs -
Putteridge High School
2005.09 - 2010.06
Luton Sixth Form College, (2010-2011) •Healt
Luton 2010.09 - 2011.07
Skills
- Project management
- High level of customer service
- Data analysis
- Client management
- Creative
- Wide and long term vision
- Highly organised
Timeline
Strategy Advisor
Department For Work & Pensions
2023.06 - Current
Employment Advisor Manager
Department For Work & Pensions
2021.04 - 2023.05
Work Coach
Department For Work & Pensions
2020.12 - 2021.04
Airport Liason Officer
EasyJet
2018.01 - 2020.08
Landside & Airside Team Leader
Swissport
2014.10 - 2017.12
Luton Sixth Form College, (2010-2011) •Healt
2010.09 - 2011.07
GCSEs -
Putteridge High School
2005.09 - 2010.06