Joanne Elliott

• Working in a team to manage data requests to support business decisions in relation to Offender Flows and Configuration.
• Lead advisor on managing the Cat B process, including re-designing the process and updating on MI, working with LTHSE to support their requirements.
• Lead advisor on reporting on FNO's within the estate, providing complex datasets on movements, potential flows, and deportation figures.
• Working with Power BI to develop Dashboards
• Worked on re-roles project last year, including Holme House, North West and London - providing support and data analysis on scenarios.
• Competent in providing how to guides, and Teams forums to support new processes and training - e.g. Cat B process

OMU

• Processing remand warrants,& imprisonment orders
• Calculating complex sentence information onto NOMIS to update prisoners on their release information.
• Referral of FNO's to the Home Office
• Licence to Operate in sentence calculations - Level 1 & 2
• Processing court lists
• Managing court paperwork

OCA

• Identifying and managing transport schedules for HMP Durham
• Allocating and forward planning spaces working closely with PMU
• Re-designed internal process within HMP Durham to ensure maximum capacity achieved on transfers - weekly hitting 99% fill capacity on transfers.
• Managed the cross border process within HMP Durham for Scotland transfers

• Support the Head of Netball to deliver coaching programmes to all students
• Help with match days including chaperone of students
• Umpiring of match days

• Development for the overall customer experience from start to finish of each job, including paperwork, feedback and management of the interaction of staff to the customer.
• Development, implementation and management of HR related processes and procedures
• Implementation of Sage projects / finance package and re-designed processes to streamline overall procedures
• Training Services providing generic training support across the business
• Development and implementation of administrative processes to support the operations of the business.
• Daily management of the office processes

• Development, implementation and management of HR related processes and procedures.
• Recruitment of all staff across the Group, specifically for projects in Qatar
• HR Admin including managing fleet vehicles, immigration and Visa services, healthcare and flights.
• Payroll management across the group
• Facility management of all accommodation, offices and sites. This also included management of leases, utilities, reactive repairs and health and safety pertaining to company regulations
• Responsible for the administration of all immigration and visa related work to ensure company is regulated and compliant with immigration laws of the relevant country.

• Recruitment, including CRB, Workwear and Induction
• HR Administration including Fleet Vehicles, Pension Administration, Death in Service and Private Healthcare
• Payroll Services including managing the outsourced payroll provider
• People Systems including managing the HR system, Self-service attendance record and interfaces to payroll and finance systems
• Training Services providing generic training support across the business
• Property Services Manager
• Providing comprehensive support and regulatory compliance service across all Anchor's property with a planned works program of approx. £50m per annum

• Variety of roles including Project / Development Manager (01-02), Business Manager (98–01), Operations Resource Manager (97-98), Team Manager (96-97), Sales Consultant (94-96)
• During my time with Thomas Cook, I benefited from a comprehensive management training program