Jana Harrison
London,City of London
Summary
Dedicated professional with a strong focus on patient safety and confidentiality, leveraging efficient communication and quick problem-solving skills to enhance patient care. Demonstrates reliable decision-making in high-pressure situations, supported by a comprehensive understanding of medication management and good record-keeping practices. Committed to staff education and training, aiming to further develop expertise in patient consultation and efficient time management.
Overview
26
26
years of professional experience
Work history
Medicine management technician
Central London Community Healthcare NHS Trust
London, London
07.2022 - Current
- Carried out training for nursing staff leading to increased competence.
- Verified labels on medications, ensuring correct information and dosage instructions were provided.
- Collaborated closely with pharmacists for improved medication management and conducting medicine reconciliation
- Maintained high accuracy whilst transcribing and ordering medication
- Ensured patient safety with thorough knowledge of medication interactions.
- Adhered strictly to all pharmacy protocols and procedures thereby minimising errors.
- Kept up-to-date with pharmaceutical industry developments for professional growth
- Demonstrated ability to work under pressure whilst maintaining attention to detail.
- Resolved patient queries promptly, fostering trust and loyalty.
- Conducted regular audits to ensure regulatory compliance.
- Utilised strong communication skills to interact effectively with diverse patient populations, enhancing satisfaction rates.
- Maintained patient confidentiality while handling sensitive medical information.
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Offered best-possible medical advice to patients to improve health conditions.
- Conducted medication reviews to ensure patient safety and adherence
- Conducted Safe and secure handling of medicine audit, antimicrobial audit, omitted dose audit and control drugs audit
- Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
Accuracy checking technician
Fairview pharmacy
North Finchley, Barnet
01.2016 - 06.2022
- Collaborated with pharmacists to discuss potential medication interactions or contraindications.
- Managed confidential information securely adhering to data protection principles.
- Boosted efficiency of prescription processing with meticulous attention to detail during checks.
- Assisted in maintaining stock levels, ensuring availability of essential medications in the pharmacy.
- Consistently maintained up-to-date knowledge about new drugs introduced into the market.
- Supported patient care for better health outcomes, meticulously reviewing medication records.
- Enhanced prescription safety with thorough verification of pharmacy instructions.
- Checked and verified prescriptions, contributing to reduced medication errors.
- Minimised risk of drug misuse through vigilant monitoring and reporting suspicious orders or requests.
- Provided excellent customer service, addressing queries regarding medications accurately and promptly.
- Adhered strictly to legal and ethical guidelines whilst performing pharmaceutical duties for maintaining professional integrity.
- Identified instances of over-prescribing drugs, helping curb potential abuse cases.
- Regularly attended training programmes for continual professional development.
- Improved accuracy of dispensing processes by assiduously checking prescriptions.
- Assisted pharmacy staff in preparing medications and filling orders.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Maintained detailed patient records with lists of medications and key personal details.
- Educated patients in monitoring and maintaining good health.
Pharmacy technician
Petter Pharmacy
Crouch End, Haringey
09.2004 - 12.2015
- Liaised with healthcare providers for seamless coordination of prescriptions.
- Maintained clean work environment, promoting health and safety regulations compliance.
- Provided exceptional customer service for increased client satisfaction.
- Managed cash register efficiently during busy periods ensuring swift customer service.
- Conducted over-the-counter sales, providing customers with necessary products quickly.
- Prepared prescriptions to ensure prompt customer service.
- Dealt with prescription queries, improving patient care quality.
- Managed supplier relationships to secure timely delivery of medications.
- Provided healthcare advice for minor ailments and conditions.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Processed repeat prescription requests for large patient base.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Stored and rotated stock while upholding pharmacy policies.
- Offered best-possible medical advice to customers to improve health conditions.
- Checked patient declaration signatures to maintain compliant records.
- Facilitated prescription transfer processes for patient convenience.
- Dispensed medication accurately against customer prescriptions.
- Worked under guidance of pharmacist to prepare compounds and dispense medications.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
live out nanny
Gregg family
Finchley, Barnet
01.2002 - 01.2004
- Offered emotional support during difficult moments, promoting positive behaviour.
- Provided safe and nurturing environment for children in my care
- Maintained good communication with parents regarding child's progress or concerns.
- Transported children to school, playgroups, and other activities when required.
- Adhered to safety guidelines preventing accidents or injuries.
- Resolved conflicts between children teaching problem-solving skills.
- Ensured dietary requirements were met, preparing nutritious meals and snacks.
Au-pair
Diana Gold
Finchley, Barnet
10.1999 - 12.2001
- Managed children's daily routines to establish structure.
- Encouraged social interaction with age-appropriate activities.
- Assisted in homework completion for academic success.
- Ensured child safety by closely monitoring play activities.
- Maintained tidy environment through regular housekeeping tasks.
- Organised fun outings during school holidays.
- Helped children prepare for bed to ensure restful sleep.
- Engaged in creative play, stimulating imagination and creativity.
- Promoted good hygiene with regular bathing routines.
- Observed play activities to identify positive behaviours and areas requiring improvement, implementing redirection where appropriate.
Education
Medicine management technician - Medicine reconciliation
HEE
London Educational supervisor - supervising role
Pro-pharmace
London Accuracy checking technician - Pharmacy
NPA
LondonNVQ Level 3 - Pharmacy
NPA
LondonDispensing assistant - Pharmacy
NPA
London Skills
- Efficient communication
- Quick problem solver
- Reliable decision making
- Staff education and training
- Decision-Making in high-pressure situations
- Efficient time management
- Patient consultation
- Patient safety priority
- Patient confidentiality procedures knowledge
- Good record keeping
- Medication management understanding
Timeline
Medicine management technician
Central London Community Healthcare NHS Trust
07.2022 - Current
Accuracy checking technician
Fairview pharmacy
01.2016 - 06.2022
Pharmacy technician
Petter Pharmacy
09.2004 - 12.2015
live out nanny
Gregg family
01.2002 - 01.2004
Au-pair
Diana Gold
10.1999 - 12.2001
Medicine management technician - Medicine reconciliation
HEE
Educational supervisor - supervising role
Pro-pharmace
Accuracy checking technician - Pharmacy
NPA
NVQ Level 3 - Pharmacy
NPA
Dispensing assistant - Pharmacy
NPA
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