Accomplished professional with expertise in customer relationship management, motivational team building, and budgeting control. Demonstrates a strong understanding of business development and regulatory compliance, ensuring optimal profit and loss outcomes. Proven track record in staff training and development, driving organisational success through effective leadership and strategic planning.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Company manager
Homedale (UK) Developments Ltd
Worcester, Worcestershire
07.2009 - Current
Led high-performing teams through effective delegation and supervision.
Strengthened client relationships via regular interaction and prompt problem resolution.
Motivated staff to achieve optimal productivity levels.
Ensured timely project completion with meticulous planning and coordination.
Implemented cost-saving measures, leading to significant financial savings for the company.
Enhanced customer satisfaction levels by improving service quality standards consistently.
Organised CPD training programmes to improve employees' skills and performance.
Fostered a positive work environment for enhanced employee morale.
Managed complex projects from initiation to completion without any major hitches.
Estimated material needs accurately reducing unnecessary costs.
Worked well under pressure during time-sensitive projects ensuring timely completion.
Adhered strictly to Health and Safety guidelines reducing risk of accidents onsite.
Maintained customer satisfaction by providing professional service at all times.
Education
Master of Science - Marketing Management
University of Worcester
Worcester, England
09.2014 - 09.2015
Bachelor of Arts - Business Management
Staffordshire University
Stoke-on-Trent
09.2013 - 06.2014
Foundation Degree in Arts - Business (Marketing)
University of Worcester
Worcester, England
09.2011 - 06.2013
Diploma of Higher Education - Business
Worcester College of Technology
Worcester, Worcestershire
09.2009 - 06.2011
NVQ Level 2 - Wood occupations
Worcester College of Technology
Worcester
09.2009 - 07.2011
NVQ Level 2 - Site Carpentry
Worcester College of Technology
Worcester
09.2009 - 07.2011
NVQ Level 3 - Requirements for Electrical Installations BS 7671:2018
Trade Skills 4U
Coventry
07.2019 - 08.2019
NVQ Level 3 - Certificate in the Building Regulations for Electrical Installations in Dwellings
Trade Skills 4U
Coventry
07.2019 - 08.2019
NVQ Level 3 - Initial and Periodic Inspection and Testing of Electrical Installations
Trade Skills 4U
Coventry
07.2019 - 12.2019
Skills
Customer relationship management
Motivational team building
Budgeting control
Business development
Regulatory compliance
Profit and loss understanding
Staff training and development
Full UK Driving license and access to a vehicle
Managing projects up to £1M in value
Timeline
NVQ Level 3 - Requirements for Electrical Installations BS 7671:2018
Trade Skills 4U
07.2019 - 08.2019
NVQ Level 3 - Certificate in the Building Regulations for Electrical Installations in Dwellings
Trade Skills 4U
07.2019 - 08.2019
NVQ Level 3 - Initial and Periodic Inspection and Testing of Electrical Installations