Bethany Edwards
Stoke-on-Trent,United Kingdom
Summary
Dynamic professional with expertise in motivational team building, leadership excellence, and business development. Demonstrates a proven track record in customer relationship management, sales expertise, and budgeting control to drive organisational growth. Skilled in project management, staff training and development, and product innovation to enhance team performance and operational efficiency. Proficient in Microsoft Office Suite with a focus on delivering results-oriented solutions. Committed to fostering collaborative environments that achieve strategic objectives while supporting long-term success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Company manager
Easy move UK LTD
Stoke-on-Trent , Staffordshire
05.2018 - Current
- Directed operations and coordinated a staff of four employees.
- Managed rentals, property sales, tenants' accounts and landlord accounts.
- Evaluated the company's performance and growth potential each day.
- Handled incoming communication effectively.
- Working alongside tenants, offering help and support in different areas.
- Streamlined administrative tasks such as preparing tenancy agreements, organising repairs, collecting rent payments leading to improved efficiency.
- Engaged new landlords for potential rental properties.
- Collaborated with the councils during the rehousing process for individuals from various cities.
- Motivated staff to achieve optimal productivity levels.
- Managed over 200 customer calls per day with the increase of sales by 20% in a year.
- Organised productive team meetings, resulting in improved communication across departments.
- Pioneered new product launches which expanded the company's market share significantly.
- Organised open house events to increase visibility and interest in listed properties.
- Actively followed-up with prospective buyers after viewings encouraging faster decision making.
- Handled difficult situations calmly resolving disputes between landlords and tenants effectively.
- Drafted compelling property descriptions for online listings to attract potential buyers.
- Improved client understanding of the buying process through clear communication and guidance.
- Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
- Implemented new advertising strategies for property promotion.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
- Carried out reference and credit checks on new clients.
- Creating landlord rent statements each month.
- Paying landlord rents each month.
- Decreased downtime by implementing preventive maintenance procedures across all equipment.
- Enhanced customer satisfaction levels by improving service quality standards consistently.
Telesales executive
Acacia Training
Stoke-on-Trent , Staffordshire
08.2017 - 05.2018
- Used persuasive selling techniques to convert enquiries into sales.
- Conducted follow-up calls with customers for improved relationship management and retention rates.
- Managed over 50 customer calls per day.
- Increasing sales by 10%.
- Built rapport with customers for effective telesales promotion.
- Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
- Managed end-to-end sales and tele-sales activities.
- Managed schedules for seven sales executives.
- Digitized documents on the online platform for updated staff records.
- Generated business opportunities with both levy and non-levy payers.
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
- Reviewed daily website and telephone enquiries.
Programme support coordinator
The Prince's Trust, Stoke Centre
Stoke-on-Trent, Staffordshire
02.2016 - 11.2017
- Responsible for providing an effective and efficient administration support function for the delivery centre, containing 16 staff.
- Directly responsible for facilities and building maintenance, including Health and Safety compliance, accurate inventories of equipment and assents.
- Fostered teamwork through collaborative activities, improving overall team morale.
- Streamlined resource allocation, optimising the use of available resources.
- Improved customer satisfaction by promptly addressing their complaints and queries.
- Coordinated multiple support projects to enhance operational efficiency.
- Promoted the positive work environment by enforcing an open-door policy for all employees.
Support worker (Housing)
Shelton care LTD
Stoke-on-Trent , Staffordshire
01.2017 - 07.2017
- Ensured safety protocols were followed, enhancing the overall security of the residential area.
- Handled move-out procedures for smooth transitions without disrupting other residents' lives.
- Streamlined communication channels between landlords and residents to improve transparency and trust.
- Ensure all paperwork was consistently updated on a daily basis.
- Assisted staff members facing challenging situations with clients.
- Assisted in maintaining property cleanliness for a better living environment.
- Coordinated essential repairs quickly minimising inconvenience caused due to malfunctioning facilities.
- Counselled tenants on good neighbourliness practices building a harmonious living environment.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
Education
GCSEs - Mathematics
Sandon high school
Stoke-on-Trent 01.2012 - 07.2012
GCSEs - English Language
Sandon High School
Stoke-on-Trent 01.2012 - 07.2012
GCSEs - Business Studies
Sandon High School
Stoke-on-Trent 01.2012 - 07.2012
GCSEs - Information Technology
Sandon high school
Stoke-on-Trent 01.2012 - 07.2012
GCSEs - Science
Sandon high school
Stoke-on-Trent 01.2012 - 07.2012
GCSEs - Human Biology
Sandon high school
Stoke-on-Trent 01.2012 - 07.2012
Skills
- Motivational team building
- Interpersonal skills
- Leadership excellence
- Budgeting control
- Business development
- Sales expertise
- Customer relationship management
- Customer Service
- Product knowledge
- Business administration
- Public speaking
- Product development
- Staff training and development
- Team Leadership
- Project Management
- Microsoft Office Suite
Affiliations
- Property investment
- Property refurbishment
- Working out
- Trying new food and restaurants
Accomplishments
I have earned a leadership role in estate agency.
References
References available upon request.
Timeline
Company manager
Easy move UK LTD
05.2018 - Current
Telesales executive
Acacia Training
08.2017 - 05.2018
Support worker (Housing)
Shelton care LTD
01.2017 - 07.2017
Programme support coordinator
The Prince's Trust, Stoke Centre
02.2016 - 11.2017
GCSEs - Mathematics
Sandon high school
01.2012 - 07.2012
GCSEs - English Language
Sandon High School
01.2012 - 07.2012
GCSEs - Business Studies
Sandon High School
01.2012 - 07.2012
GCSEs - Information Technology
Sandon high school
01.2012 - 07.2012
GCSEs - Science
Sandon high school
01.2012 - 07.2012
GCSEs - Human Biology
Sandon high school
01.2012 - 07.2012
Similar Profiles
ANH HAO NGUYENANH HAO NGUYEN
Logistics Assistant at Move Move Pte.LtdLogistics Assistant at Move Move Pte.Ltd
PACIFIQUE NIYIBIZIPACIFIQUE NIYIBIZI
Moving Helper at Right Move Right MoveMoving Helper at Right Move Right Move
Christian ClyChristian Cly
Mover at You Move MeMover at You Move Me