Jamie Smith
Little Hulton,Manchester
Summary
Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work history
Banking Associate
Concentrix/HSBC
Salford
07.2019 - 07.2023
- Assisted personal and professional representatives of deceased customers in dealing with closure of accounts and release of funds.
- Assisted customers with day-to-day banking queries via live chat.
- Calculated the amount due to customers claiming mis-sold PPI and arranged for payment of said amount.
Customer Service Agent
Capita/Marks and Spencer
Runcorn
11.2016 - 07.2019
- Acted as first point of contact for customer issues and queries with regards to furniture orders and providing after -sales support.
- Assisting customers via live chat email and telephone
Debt Recovery Agent
Barclays
Manchester
05.1996 - 10.2016
- Handled inbound and outbound calls with customers in financial difficulty.
- Had in depth conversations in order to determine the cause of their situation and worked towards a solution that was beneficial to both parties.
Customer Service Assistant
ABC (1991) Ltd
Altrincham
10.1995 - 05.1996
- Company handling loyalty scheme for chain of petrol stations
- Dealt with customers redeeming loyalty points for items from the catalogue.
Insurance Agent
Harry Smith and Co
Worsley, Manchester
09.1991 - 10.1995
- Independent insurance broker
- Assisted customers in person and by telephone to find the best policy for their needs
- Sold motor, home, travel and liability policies.
Insurance Agent
Swinton Insurance
Swinton, Manchester
05.1989 - 08.1991
- Nationwide chain of Insurance brokers
- Assisted customers in person and by telephone to find the best policy for their needs
- Sold motor, home, travel and liability policies.
Education
A-Levels - English Language
De La Salle College
Salfford 09.1987 - 05.1989
GCE O Level - Maths, English, Physics, Biology, Computer Studies, Science
St Georges RC High School
Walkden 09.1982 - 06.1987
Skills
- Client care and management
- Outstanding customer service
- Telephone skills
- Adaptive team player
- Initiative
- Punctual
- Empathetic
- Attention to detail
- Flexible
Timeline
Banking Associate
Concentrix/HSBC
07.2019 - 07.2023
Customer Service Agent
Capita/Marks and Spencer
11.2016 - 07.2019
Debt Recovery Agent
Barclays
05.1996 - 10.2016
Customer Service Assistant
ABC (1991) Ltd
10.1995 - 05.1996
Insurance Agent
Harry Smith and Co
09.1991 - 10.1995
Insurance Agent
Swinton Insurance
05.1989 - 08.1991
A-Levels - English Language
De La Salle College
09.1987 - 05.1989
GCE O Level - Maths, English, Physics, Biology, Computer Studies, Science
St Georges RC High School
09.1982 - 06.1987
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