Jamie Ralston

As a Project Worker 3, I provide high-quality, person-centred care and support to children and young people aged 6–18 with complex additional needs, including autism, learning disabilities, physical disabilities, epilepsy, communication needs, and behaviours that may challenge. Lead and coordinate shifts, ensuring the safe and effective day-to-day operation of the service by allocating staff responsibilities, maintaining safe staffing levels, managing incidents, supporting colleagues, and ensuring consistently high standards of care are delivered. Remove personal pronoun create and manage staff rotas, coordinating annual leave, sickness cover, and staffing requirements to ensure continuity of care and effective service delivery. I deliver and facilitate mandatory and specialist training, including Moving and Handling, Epilepsy Awareness, Emergency Medication Administration, Positive Behaviour Support, Safeguarding, and Health and Safety, assessing staff competency and supporting their ongoing professional development. I assist in the recruitment processes for new Residential Project Workers by preparing interview questions, conducting interviews, supporting staff induction, and mentoring new colleagues throughout their probationary period. I carry out regular supervision sessions, providing reflective practice, performance management, coaching, wellbeing support, and identifying learning and development opportunities to help staff reach their full potential. Led referral and admissions process for children and young people joining service, collaborating with social workers, schools, health professionals, and families to ensure smooth transitions and appropriate placements. This includes reviewing referral documentation, gathering and analysing relevant information and evidence, completing comprehensive matching and compatibility assessments to ensure the service can safely and effectively meet the child's needs, conducting home visits and school observations to gain a thorough understanding of each young person's presentation and support requirements, attending planning meetings, and coordinating with all professionals involved to develop detailed transition plans that promote positive outcomes and minimise disruption. I ensure that all information is accurately documented and shared appropriately to support informed decision-making and successful placements. I work collaboratively with social workers, schools, education providers, CAMHS, health professionals, families, and carers to ensure coordinated, child-centred care that achieves the best possible outcomes for children and young people. Attend and actively contribute to multidisciplinary meetings, statutory reviews, safeguarding meetings, education reviews, and care planning meetings, ensuring effective communication and professional information sharing. Developed, implemented, and reviewed individual care plans, behaviour support plans, health care plans, and risk assessments, tailoring care to each child's unique needs and aspirations. I safely administer medication, including emergency rescue medication, in line with organisational policies, clinical guidance, and legislative requirements. I maintain accurate, confidential, and detailed records while ensuring compliance with safeguarding procedures, regulatory standards, and organisational policies. I support children and young people with all aspects of daily living, personal care, education, emotional wellbeing, communication, social development, community participation, and life skills, using positive behaviour support approaches to promote independence, resilience, confidence, and positive outcomes. Contributed to service development by conducting quality assurance and audits, identifying areas for improvement to enhance service delivery.

Contributed positively towards a healthy working environment through effective conflict resolution techniques.

Kept up-to-date with latest industry trends to apply relevant strategies for successful results.

Utilised problem-solving skills to overcome project hurdles, achieving timely completion.

Contributed positively towards a healthy working environment through effective conflict resolution techniques.

Kept up-to-date with latest industry trends to apply relevant strategies for successful results.

Utilised problem-solving skills to overcome project hurdles, achieving timely completion.

Contributed positively towards a healthy working environment through effective conflict resolution techniques.

Kept up-to-date with latest industry trends to apply relevant strategies for successful results.

Utilised problem-solving skills to overcome project hurdles, achieving timely completion.

As a Part-Time Event Manager, I coordinate and deliver graduation gown and photography services for universities and colleges across Britain and France, ensuring a high-quality and professional experience for graduates, academic staff, and institutional clients. I work closely with clients at both senior and operational levels to understand requirements, plan event delivery, and ensure all services are tailored to meet institutional expectations, timelines, and standards. I am responsible for securing and managing contracts, supporting tender processes, maintaining strong client relationships, and ensuring repeat business through consistent service delivery and effective communication. I organise and manage staffing teams ranging from 5 to 50 staff members per event, including recruitment, scheduling, briefing, and supervision to ensure smooth operational delivery across multiple sites. I coordinate all event logistics, including equipment, gown stock, photography setups, and venue preparation, ensuring events are delivered efficiently and to a consistently high standard. I lead on-site event operations, resolving issues as they arise, managing competing priorities, and ensuring a seamless and professional experience for all stakeholders. I maintain accurate administrative records, support financial tracking and reporting, and ensure compliance with company procedures and service level agreements. Through this role, I demonstrate strong leadership, client management, organisational, and problem-solving skills while consistently delivering large-scale, fast-paced events across multi-site and international locations.

As a Project Worker 2, I provided compassionate, person-centred support to children and young people aged 6–18 with complex additional needs, including autism, learning disabilities, physical disabilities, epilepsy, communication difficulties, and behaviours that may challenge. I built positive, trusting relationships with young people, supporting them to develop independence, confidence, communication skills, and emotional wellbeing while promoting their individual goals and aspirations. I supported children with all aspects of daily living, including personal care, education, social activities, community access, appointments, and recreational opportunities, ensuring their needs were met in a safe, nurturing, and therapeutic environment. I worked alongside senior colleagues to deliver high-quality care, assisting with the smooth running of shifts, supporting less experienced staff, and responding appropriately to incidents and changing needs. I administered medication, including emergency rescue medication, in accordance with training, organisational policies, and individual healthcare plans, maintaining accurate and compliant records. I contributed to the planning, implementation, and regular review of care plans, behaviour support plans, risk assessments, and health care plans, ensuring they reflected each young person's changing needs and outcomes. I supported the referral and transition process by assisting with gathering information from social workers, schools, health professionals, and families, attending home visits and school observations where required, contributing to compatibility and matching assessments, and helping to ensure children experienced a safe and well-planned transition into the service. I developed effective working relationships with social workers, education providers, therapists, healthcare professionals, and families, recognising the importance of collaborative working to achieve the best outcomes for each young person. I attended multidisciplinary meetings, reviews, and safeguarding discussions, providing updates on young people's progress and contributing to care planning. I maintained accurate, confidential, and detailed records in line with organisational policies and regulatory requirements, ensuring all documentation reflected a high standard of professional practice. I actively participated in mandatory and specialist training, supported the induction of new colleagues, shared good practice within the team, and consistently demonstrated flexibility, professionalism, and a commitment to safeguarding and delivering high-quality support for children and young people with complex needs.

As a Playwork Practitioner, I provided high-quality, inclusive, and child-centred support to children attending an after-school club, with a particular focus on supporting children with additional needs, including autism, learning disabilities, physical disabilities, communication difficulties, and complex behavioural needs. I planned and delivered engaging, stimulating, and age-appropriate play opportunities that promoted independence, confidence, social interaction, emotional wellbeing, and personal development while ensuring every child was able to participate in activities suited to their individual abilities and interests. I built positive relationships with children, families, schools, and external professionals to ensure consistent and effective support, adapting activities and communication methods to meet individual needs. I supported children with personal care, mobility, medication where required, behaviour support strategies, and the development of daily living and social skills within a safe, nurturing, and inclusive environment. I maintained accurate records, contributed to individual support plans and risk assessments, and ensured all safeguarding, health and safety, and organisational policies were followed at all times. I worked collaboratively as part of a multidisciplinary team, supporting colleagues to deliver high-quality care and positive outcomes for children and their families. A key achievement during my time in this role was assisting with the development and successful opening of a new young adults' service for individuals aged 18–25 with complex additional needs. I supported the planning and implementation of the service by contributing to policies and procedures, preparing the environment, developing activity programmes, assisting with transition planning, gathering information to ensure person-centred support, and working alongside young adults, families, and professionals to create a service that promoted independence, choice, community inclusion, and meaningful opportunities for adulthood. This experience strengthened my skills in service development, collaborative working, and supporting individuals through significant life transitions.