Jamie O'Reilly
Londonderry,Northern Ireland
Summary
Driven Shop Floor Supervisor with knack for fostering team collaboration and improving operational workflows. Excelled in enhancing customer satisfaction by streamlining processes and training staff on best practices. Recognised for boosting sales and maintaining high standards of inventory management.
Driven professional with keen ability to lead and inspire shop floor teams. Adept in problem-solving and managing daily operations, ensuring smooth workflow and customer satisfaction. Committed to fostering productive environment that boosts sales and enhances overall store performance.
Decisive Floor Manager equipped to lead high-performing teams in retail environments. Delegates tasks and coordinates workflows to optimise productivity. Delivers constructive feedback to enhance team performance and promote professional development.
Overview
10
10
years of professional experience
Work history
Deli supervisor
Lynchs spar Dungiven
Dungiven , Northern Ireland
2023.04 - Current
- Controlled deli budget, ensuring all expenses were justified and necessary.
- Facilitated product sampling sessions, generating interest from potential customers.
- Boosted customer satisfaction by handling complaints promptly and effectively.
- Ensured high food safety standards, achieving excellent hygiene ratings.
- Coordinated daily operations to meet sales targets.
- Supervised staff duties, resulting in efficient operations.
- Managed stock inventories, reducing waste significantly.
- Enhanced customer satisfaction by ensuring a clean and tidy deli environment.
- Rotated products regularly, maintaining freshness and quality of items on display.
- Kept detailed records of inventory for accurate ordering and restocking purposes.
- Maintained store presentation standards with regular cleaning routines.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Totalled bills using maths skills and maintained accurate till count.
- Requested and checked customer IDs at checkout for age-restricted products.
- Prepared invoices for customers with large orders or special sales types.
Shop floor supervisor
Lynchs spar Dungiven
Dungiven , Northern Ireland
2023.04 - Current
- Managed cash registers, preventing any discrepancies or errors in transactions.
- Maintained cleanliness and organisation on the shop floor for easy navigation by customers.
- Executed promotional campaigns successfully whilst adhering to company guidelines.
- Ensured high standards of customer service by effectively supervising shop floor activities.
- Facilitated smooth shift handovers to maintain continuity in store operations.
- Boosted team morale with regular communication and constructive feedback.
- Updated pricing information regularly to ensure accuracy at all points of sale systems.
- Enforced health and safety regulations for a safer working environment on the shop floor.
- Handled customer queries and complaints promptly, ensuring satisfaction and repeat business.
Deli assistant
Kenny’s eurospar
Magherafelt , Northern Ireland
2020.01 - 2020.06
- Used kitchen equipment safely according to established protocols.
- Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
- Prepared food items to meet customer orders promptly.
- Worked well under pressure during busy periods without compromising quality of service.
- Supported team members during peak hours, improving service efficiency.
- Followed company guidelines when slicing, weighing and packaging deli meats and cheeses.
- Served customers with a friendly attitude to enhance their shopping experience.
- Took part in staff training sessions for continual learning and skill development.
- Organised display counters daily for visual appeal and easy access to products.
- Assisted in stock control for better inventory management.
- Managed sandwich station, creating personalised sandwiches per customer preferences.
- Collaborated with store manager on promotional initiatives, increasing deli sales.
- Monitored freshness of products daily, minimising wastage.
- Ensured customer satisfaction by offering product samples and explaining product features.
- Communicated effectively with suppliers for smooth delivery of products.
- Handled cash register operations, ensuring accurate transactions.
- Participated in regular stock checks to ensure availability of popular items.
- Maintained high standards of cleanliness within deli area, promoting a healthy environment.
- Adhered to health and safety regulations whilst handling food items.
- Helped to open and close deli counter in line with store policies.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Quality checked products to safeguard customer health and safety.
- Adhered to food handling and sanitation procedures.
- Greeted customers, qualified purchase needs and offered appropriate product advice to guarantee satisfaction.
- Prevented cross-contamination by wearing PPE and thoroughly washing hands, equipment and surfaces.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Managed temperature-controlled storage environments through stock rotation.
- Prepared and packaged orders with precise presentation skills.
Chip shop assistant
Skippers Dungiven
Dungiven , Northern Ireland
2016.07 - 2020.04
- Peeled potatoes on a regular basis, ensuring freshness of chips served.
- Assisted in stock ordering, preventing any potential delays due to lack of supplies.
- Assisted in daily inventory management to ensure no shortages occurred.
- Ensured quick service by efficiently wrapping prepared meals for takeaway customers.
- Provided friendly, courteous service that enhanced overall customer experience.
- Cleaned chip fryer regularly, ensuring it was always ready for use each day.
- Managed queue during peak hours for smooth operation of the shop.
- Regularly checked temperature of fryers to ensure optimal cooking conditions.
- Changed oil in chip fryer as required, thus maintaining its efficiency.
- Improved customer service by promptly and accurately taking orders.
- Updated menu boards when needed, keeping prices accurate and current.
- Helped train new staff members in various tasks around the shop.
- Handled cash transactions, ensuring correct change was provided every time.
- Worked closely with team members to create a pleasant work environment.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Warmly greeted customers and proactively reduced wait times.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Maintained immaculate shop visual standards, organising window shops and rotating food items to maintain an appetising appearance.
- Created a safe and hygienic environment for staff and customers, practising safe systems of work and strictly adhering to COSHH regulations across all tasks.
Education
NVQ Level 2 - Mathematics
North west regional college
Limavady 06.2016
NVQ Level 2 - English
North west regional college
Limavady 06.2015
Skills
- Inventory control understanding
- Leadership proficiency
- Store layout expertise
- Building customer loyalty
- Customer focus
- Retail software proficiency
- Retail security measures
- Stock replenishment
- Loss prevention strategies
- Profit and Loss Analysis
- Staff motivation
- Health and Safety regulations
- Product promotion
- Stock rotation
- Employee training
- Sales strategy development
- Retail operations
- Order processing
- Staff training
- Just In Time stock control
- Staff activity management
- Pre-shift briefings
- Food hygiene documentation
- Menu training updates
Timeline
Deli supervisor
Lynchs spar Dungiven
2023.04 - Current
Shop floor supervisor
Lynchs spar Dungiven
2023.04 - Current
Deli assistant
Kenny’s eurospar
2020.01 - 2020.06
Chip shop assistant
Skippers Dungiven
2016.07 - 2020.04
NVQ Level 2 - Mathematics
North west regional college
NVQ Level 2 - English
North west regional college