Jamie Muswibe
London
Summary
Accomplished professional with a proven track record in business development and account growth, delivering over £1M in annual recurring revenue and managing accounts with an average contract value exceeding £40K. Expertise in customer success, strategic relationship management, and commercial negotiation, complemented by strong cross-functional collaboration skills. Proficient in Salesforce and CRM tools, ticketing systems, and technical liaison between engineering and product teams. Adept at using MS Excel at an intermediate level, basic SQL, DNS & API knowledge, and remote enablement tools for virtual onboarding. Committed to leveraging these skills to drive business success and foster long-term client relationships.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Founder’s Associate (Freelance)
Early-Stage Fintech Startup
London
07.2025 - 11.2025
- Supporting the founders of an early stage fintech venture across commercial, operational, and product functions.
- Acting as a bridge between technical and business teams to align strategy, delivery, and product development.
- Conducting market research, identifying partnership opportunities.
- Returned from a six-month sabbatical travelling across Asia and Australia, gaining new perspectives, adaptability, and renewed focus before re-entering the workforce.
Senior Technical Account Manager
ICUK
10.2016 - 12.2024
- Managed a portfolio of 25+ enterprise accounts, including Amazon, Sky, NHS, and BBC, providing customer success oversight and strategic account management. Total Annual Recurring Revenue £1MILL. ACV 40K
- Business Development & Retention: Maintained long-term relationships across diverse stakeholders, resulting in a 20 % YOY increase in average client revenue. Spearheaded renewal negotiations, upselling, and satisfaction programs that improved churn metrics. Managed £1MILL in ARR.
- Product Adoption & Enablement: Led onboarding for new clients, creating scalable digital resources and remote walkthroughs, cutting implementation time by 30%. Worked closely with clients to identify training needs and improve service utilization.
- Issue Resolution & Escalation: Acted as the key escalation point for service issues. Coordinated across engineering, product, and vendor teams to deliver fast resolutions and manage SLA communication.
- Cross-functional Collaboration: Partnered with product and sales teams to provide client feedback for roadmap planning and identify upsell opportunities.
- Team Leader: Trained new hires and built internal documentation to improve onboarding and knowledge sharing across the team.
- Vendor Management: Managed end-to-end vendor relationships, encompassing onboarding, pricing, vendor performance and service level agreements.
Sales Associate
CAPITA
08.2015 - 09.2016
- Handled incoming sales inquiries across phone, email, and chat, identified customer needs, and recommended suitable products and services.
- Responded to inbound sales inquiries via phone, email, and live chat, providing product information and support.
- Maintained accurate records in CRM systems and collaborated with the sales team to optimize the customer journey.
Education
BA - International Relations
University of Leeds
01.2012 - 01.2015
Summer Semester Abroad
Harvard University
Foundation - Politics & International Studies
Birkbeck, University of London
Skills
- Business Development & Account Growth – Delivered over £1M in ARR and managed £40K ACV
- Customer Success & Retention
- Strategic Relationship Management
- Commercial Negotiation
- Cross-Functional Collaboration
- Salesforce CRM Tools
- Ticketing Systems
- Technical Liaison Engineering and Product Teams
- MS Excel (Intermediate) SQL (Basic) DNS & API
- Remote enablement & virtual onboarding tools
Timeline
Founder’s Associate (Freelance)
Early-Stage Fintech Startup
07.2025 - 11.2025
Senior Technical Account Manager
ICUK
10.2016 - 12.2024
Sales Associate
CAPITA
08.2015 - 09.2016
BA - International Relations
University of Leeds
01.2012 - 01.2015
Summer Semester Abroad
Harvard University
Foundation - Politics & International Studies
Birkbeck, University of London