Lauren Hole

As General Manager of a multimillion-pound business with an annual turnover exceeding £3m, I hold responsibility for the overall leadership and operational performance of the organisation. Alongside my role as HR Business Partner, I combine commercial management with strategic people leadership to deliver sustainable business growth.

• Lead day-to-day operations across multiple departments including front of house, bar, kitchen, accommodation, logistics, and maintenance.
• Accountable for financial performance, ensuring revenue, profit, and cost-control targets are consistently achieved or exceeded.
• Direct and support a workforce of 150+ employees, fostering a high-performance culture and embedding structured systems to enhance efficiency.
• Oversee the planning and delivery of large-scale weddings and events hosting 250+ guests, maintaining exceptional service quality and client satisfaction.
• Balance dual responsibilities of GM and HRBP, integrating workforce development with operational delivery to strengthen long-term business capability.
• Adapt to complex and changing demands, demonstrating resilience, prioritisation, and strong leadership in a high-pressure environment.

This role has developed my ability to align strategic planning with operational execution, driving both commercial outcomes and organisational excellence.

• Designed and implemented HR policies, employee handbooks, and contracts aligned with company objectives and employment law.
• Led end-to-end talent acquisition strategies, optimising recruitment processes to attract, develop, and retain top talent across multiple departments.
• Directed succession planning and career development pathways, ensuring a strong leadership pipeline and internal promotion opportunities.
• Drove employee engagement and retention initiatives, including structured onboarding, performance reviews, and exit feedback processes.
• Conducted workforce planning and benchmarking to ensure staffing levels met operational and financial requirements.
• Delivered HR training programs, focusing on leadership capability, compliance, and workplace culture.
• Oversaw payroll operations for 250+ employees, ensuring accuracy, compliance with HMRC regulations, and timely delivery of salaries, pensions, and statutory entitlements.
• Produced payroll and workforce reports to support senior management with budgeting, forecasting, and strategic decision-making.
• Implemented incentive and bonus schemes to improve performance, motivation, and staff retention.
• Acted as a trusted HR advisor to managers and employees, ensuring best practice in employee relations, compliance, and workforce development.

A strategic and results-driven HR leader with expertise in talent acquisition, workforce planning, employee engagement, and payroll management—committed to aligning people strategy with business growth and operational excellence.

Spearheading property investment and development portfolio. Working with financial advisors, brokers, and legal teams to secure acquisitions and funding, while overseeing financial planning, business strategy, and operational efficiency.

Supported SMEs with recruitment strategies, workforce planning, and HR compliance. Delivered tailored people solutions aligned with commercial objectives.

Founded and grew a retail business with £1m+ annual turnover. Oversaw finance, HR, operations, and strategic growth.

• Negotiated supplier contracts and drove revenue through product innovation and local partnerships
• Managed full P&L accountability, achieving consistent profitability
• Built and led a team of six employees, developing structured systems and processes to scale operations

• Developed and delivered high-profile weddings and events for 250+ guests, ensuring seamless operations and exceptional client experiences.
• Designed and implemented revenue-generation strategies, creating new income streams through event design, upselling, and premium service offerings.
• Oversaw event logistics, scheduling, and resource allocation, ensuring efficiency and smooth delivery across multiple concurrent functions.
• Managed vendor relationships with caterers, florists, photographers, and entertainment providers, ensuring consistent quality and service standards.
• Led and coordinated cross-functional teams of 30–60 staff, conducting pre-event briefings, delegating effectively, and fostering high performance.
• Directed budgeting, financial planning, and operational reporting to maximise profitability and control costs.
• Monitored and maintained quality standards, implementing continuous improvements based on client feedback.
• Recruited, trained, and developed event staff, building a motivated team committed to five-star service delivery.
• Adapted to flexible working demands, including evenings, weekends, and holidays, to oversee critical event operations.

A results-driven leadership role requiring strong organisation, problem-solving, and customer focus to deliver outstanding, commercially successful events.