Jamie Johnson
Maidstone,Kent
Summary
Versatile operations and coordination professional with experience spanning team leadership, recruitment and training, customer service, sales, logistics and hands-on operational work. Trusted to take responsibility, organise people and workloads, maintain quality standards and solve problems in fast-moving environments. Proven achievements include managing rotas for more than 50 care staff, recruiting and onboarding 35 employees, designing staff training and achieving top booking performance in a service coordination role. Now looking to transfer this broad experience into a new long-term career with opportunities to develop and take on responsibility.
Overview
13
13
years of professional experience
Work history
YARD OPERATIVE
Four Jays Ltd.
Maidstone, Kent
2025.08 - 2026.08
- Clean, service and prepare welfare, toilet and event units for hire and delivery, working to demanding turnaround times and quality expectations.
- Drain and thoroughly clean sewage and waste tanks, removing residual waste and preparing systems for safe return to service.
- Carry out final quality checks, identify units requiring further cleaning or repair, and help ensure only suitable units are released for delivery.
- Complete operational paperwork, monitor cleaning supplies and chemicals, and support a safe, organised yard environment.
WAREHOUSE PARTNER
John Lewis & Partners
Aylesford
2023.09 - 2024.04
- Supported high-volume warehouse operations, consistently working to productivity targets and time-sensitive deadlines.
- Operated low-level order picking equipment and completed general warehouse duties while following health and safety procedures.
- Loaded and unloaded vehicles accurately to prevent damages or loss of items.
SERVICE ACTIVATION COORDINATOR / SALES EXECUTIVE
Trooli Ltd.
Kings Hill, Kent
2022.03 - 2023.06
- Coordinated customer installation dates with engineering teams and contractors, balancing changing priorities while maintaining accuracy and service.
- Achieved the highest number of installation bookings for several consecutive months.
- Investigated infrastructure and installation issues, liaising across internal teams and external contractors to reach resolutions.
- Worked in a target-driven sales environment, handling high volumes of customer enquiries while building rapport through clear communication and product knowledge.
- Managed customer complaints and high volumes of email and live chat enquiries accurately and professionally, while also supporting an understaffed department when required.
SALES EXECUTIVE / INTERNAL RECRUITMENT & TRAINING
Comparison Technologies
Maidstone
2019.01 - 2021.11
- Recruited and onboarded 35 new employees, conducting interviews and supporting new starters through induction.
- Provided ongoing performance support and helped a short-staffed recruitment function alongside core responsibilities.
- Designed and delivered a structured four-week training programme covering systems, quality and performance.
- Previously sold telecoms and media products in a compliance-focused environment, consistently meeting or exceeding monthly sales targets.
DELIVERY DRIVER
Stapleton's Tyres
Aylesford
2018.08 - 2019.01
- Completed multi-drop deliveries independently, managing routes and time effectively while maintaining reliable customer service.
CARE COORDINATOR
Bluebird Care
Tonbridge
2016.02 - 2018.08
- Managed rotas for more than 50 care staff, responding to changing availability while maintaining continuity of client care.
- Matched clients with suitable care workers, balancing individual needs, availability and continuity of care.
- Conducted staff supervisions and provided day-to-day support to care workers.
- Completed risk assessments, reports and compliance checks to support safe, consistent service delivery.
CARE ASSISTANT
Care at Home Services
Royal Tunbridge Wells
2013.03 - 2016.01
- Delivered personal care in clients' homes while maintaining dignity, safety and individual needs.
- Maintained accurate care records and provided a reliable, professional service to clients in their own homes.
Education
NVQ Level 2 - Warehouse and Storage
West Kent College
TonbridgeNVQ Level 2 - Lean Management
West Kent College
TonbridgeIT Diplomas - Levels 1 & 2
West Kent College
TonbridgeA-Levels - Mathematics & English
West Kent College
TonbridgeSkills
- Team leadership & work allocation
- Operations & service coordination
- Recruitment, onboarding & training
- Customer service & problem solving
- Quality, compliance & documentation
- Targets, deadlines & workload planning
Timeline
YARD OPERATIVE
Four Jays Ltd.
2025.08 - 2026.08
WAREHOUSE PARTNER
John Lewis & Partners
2023.09 - 2024.04
SERVICE ACTIVATION COORDINATOR / SALES EXECUTIVE
Trooli Ltd.
2022.03 - 2023.06
SALES EXECUTIVE / INTERNAL RECRUITMENT & TRAINING
Comparison Technologies
2019.01 - 2021.11
DELIVERY DRIVER
Stapleton's Tyres
2018.08 - 2019.01
CARE COORDINATOR
Bluebird Care
2016.02 - 2018.08
CARE ASSISTANT
Care at Home Services
2013.03 - 2016.01
A-Levels - Mathematics & English
West Kent College
IT Diplomas - Levels 1 & 2
West Kent College
NVQ Level 2 - Lean Management
West Kent College
NVQ Level 2 - Warehouse and Storage
West Kent College