Jamie Glover
Chelmsford
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Community Support
Gizmo Garden
01.2022 - Current
- Organised and monitored multiple studio sites and forums including: Steam, X, Instagram, Facebook and Discord
- Developed and executed social media strategies to increase engagement and brand awareness
- Analysed and responded to community inquiries, bug reports and feedback
- Organised community engagement events and contests to increase player retention
- Facilitated successful collaborations with Content Creators/Influencers that increased brand visibility by 15%
- Developed a comprehensive communication framework to streamline internal processes and ensure consistent messaging across platforms.
Senior Identity Verification Specialist
Yoti
03.2017 - 06.2022
- Verify worldwide documents, including passports, driver's license's and ID's, determining the credibility and the accuracy of them in accordance with legal requirements and legislation
- Assisted with staff training to enforce quality and safety guidelines
- Collaborated with internal departments to ensure product satisfaction
Senior Negotiator
Tepilo
11.2016 - 03.2017
- Handle and follow up on complaints, oversee the selling of properties and rectification of clerical errors to ensure the legitimacy of property descriptions
- Recording communication with potential buyers and providing regular updates to the business portfolio
- Sales Progression
- Issue Memorandum of Sales
- Courtesy calls
Senior Negotiator
Homeseller
09.2015 - 10.2016
- Liaise with customers, arranging appointments and follow up on general enquiries
- Coordinate valuations and booking viewing appointments
- Sales Progression
- Day-to-day use of Microsoft Office and Zendesk
Operator Assembly
E2V Technology
05.2015 - 09.2015
- Make components for hospital appliances, following safety procedures and recording any faults and producing reports to rectify
- Assemble and test products on time and in line with quality standards
- Operate machinery in accordance with standard operating procedures
- Complying with the onsite health and safety procedures
Kitchen Supervisor
Kings Restaurant
04.2013 - 05.2015
- Delegated daily tasks and held team accountable for task completion
- Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules.
- Enforced health and safety regulations and restaurant standards by supervising food preparation.
Barman/Waiter
The Troll Cart, Norfolk
07.2011 - 04.2013
- Attend to customers with food and drink orders
- Ensure all workstations were clean and presentable
- Maintaining equipment to a high standard
Administrator
Circle Services
07.2010 - 07.2011
- Keep track of incoming prints
- Maintain office documents
- Offer great customer service over telephone and emails
Sales Assistant
Gran Moda
03.2010 - 07.2010
- Offering fantastic customer service
- Dealing with transactions and returns
- Responsible for organising stock in store and online
Education
GCSEs -
Future's Community College
09.2004 - 06.2009
City And Guilds - Travel and Tourism
South Essex College
2012
Skills
- Creative writing
- Adaptability
- Conflict Resolution
- Project Management
- Customer Relations
- Event Planning
- Team Leadership
- Editorial expertise
- Information gathering and analysis
Timeline
Community Support
Gizmo Garden
01.2022 - Current
Senior Identity Verification Specialist
Yoti
03.2017 - 06.2022
Senior Negotiator
Tepilo
11.2016 - 03.2017
Senior Negotiator
Homeseller
09.2015 - 10.2016
Operator Assembly
E2V Technology
05.2015 - 09.2015
Kitchen Supervisor
Kings Restaurant
04.2013 - 05.2015
Barman/Waiter
The Troll Cart, Norfolk
07.2011 - 04.2013
Administrator
Circle Services
07.2010 - 07.2011
Sales Assistant
Gran Moda
03.2010 - 07.2010
GCSEs -
Future's Community College
09.2004 - 06.2009
City And Guilds - Travel and Tourism
South Essex College
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