Jamie Collins
Birmingham,West Midlands
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Keen to develop and advance professionally into new positions. Always ready to take on new responsibilities and learn new roles and develop myself as well as the team around me.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Shift manager
McDonalds
Halesowen
2022.10 - Current
- Scheduling manager - May 2023-May 2024. In this role I organised the work schedules for over 100 employees to meet demanding production goals. I also ensured there was the required coverage to meet shift needs within budget.
- Trained and mentored new employees to maximise team performance.
- Kept employees operating productively to meet business and customer needs.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution. This applies to conflict resolution for both staff and customers and finding compromises that leaves both parties satisfied.
- Maintaining a healthy and friendly environment in a high pace workplace.
Crew member
McDonalds
Halesowen
2014.09 - 2022.10
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
A-Levels - History, English & Sociology
Halesowen College
Halesowen 2013.09 - 2015.07
Bachelor's Degree - History
University of Worcester
Worcester 2018.09 - 2022.07
GCSEs -
Bartley Green School
Birmingham 2008.09 - 2013.07
Skills
- Engaging leadership style - Teamwork and positive environment
- Training and Development
- Schedule management
- Opening and closing procedures
- Accurate money handling
- Store Management
- Customer-centric attitude
Affiliations
- Football
- Gym
- Socialising with friends
Certification
First Aid training - November 2022- November 2025
BA honours in History
References
References available upon request.
Timeline
Shift manager
McDonalds
2022.10 - Current
Bachelor's Degree - History
University of Worcester
2018.09 - 2022.07
Crew member
McDonalds
2014.09 - 2022.10
A-Levels - History, English & Sociology
Halesowen College
2013.09 - 2015.07
GCSEs -
Bartley Green School
2008.09 - 2013.07