Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Jamie Collins

Birmingham,West Midlands

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Keen to develop and advance professionally into new positions. Always ready to take on new responsibilities and learn new roles and develop myself as well as the team around me.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Shift manager

McDonalds
Halesowen
10.2022 - Current
  • Scheduling manager - May 2023-May 2024. In this role I organised the work schedules for over 100 employees to meet demanding production goals. I also ensured there was the required coverage to meet shift needs within budget.
  • Trained and mentored new employees to maximise team performance.
  • Kept employees operating productively to meet business and customer needs.
  • Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution. This applies to conflict resolution for both staff and customers and finding compromises that leaves both parties satisfied.
  • Maintaining a healthy and friendly environment in a high pace workplace.

Crew member

McDonalds
Halesowen
09.2014 - 10.2022
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

A-Levels - History, English & Sociology

Halesowen College
Halesowen
09.2013 - 07.2015

Bachelor's Degree - History

University of Worcester
Worcester
09.2018 - 07.2022

GCSEs -

Bartley Green School
Birmingham
09.2008 - 07.2013

Skills

  • Engaging leadership style - Teamwork and positive environment
  • Training and Development
  • Schedule management
  • Opening and closing procedures
  • Accurate money handling
  • Store Management
  • Customer-centric attitude

Affiliations

  • Football
  • Gym
  • Socialising with friends

Certification

First Aid training - November 2022- November 2025

BA honours in History

References

References available upon request.

Timeline

Shift manager

McDonalds
10.2022 - Current

Bachelor's Degree - History

University of Worcester
09.2018 - 07.2022

Crew member

McDonalds
09.2014 - 10.2022

A-Levels - History, English & Sociology

Halesowen College
09.2013 - 07.2015

GCSEs -

Bartley Green School
09.2008 - 07.2013

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Jamie Collins