Jamie Clark
Hitchin
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Health Records Team Leader
East & North Herts NHS Trust
Stevenage, Hertfordshire
2018.06 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Delegated tasks to make best use of individuals' skills.
- Supported new hires through onboarding process for speedy and successful training.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Service Coordinator
East and North Hertfordshire NHS Trust
Stevenage, Hertfordshire
2021.12 - 2022.09
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed plans and strategies to promote continuous improvement.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Answered phone calls and responded to emails from multidisciplinary teams.
- Managed databases and information systems, maintaining accurate and accessible records.
- Scheduled meetings to discuss progress of projects and tasks.
- Received and actioned feedback to improve personal performance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Complaints Case Handler
East and North Hertfordshire NHS Trust
Stevenage, Hertfordshire
2021.09 - 2021.12
- Performed investigation and resolution of issues to accurately determine underlying needs.
- Handled multiple customer queries and complaints daily.
- Employed communication and decision-making skills to minimise repeat correspondence and achieving first contact resolution.
- Drove continuous improvement by identifying and feeding back trends and emerging risks.
- Escalated critical claims or complex situations to supervisor for review.
- Gathered, recorded, and distributed complete documentary evidence.
- Maximised productivity, using case management system to effectively manage workload.
Education
A-Levels - Physical Education
Hitchin Boys' School
Hitchin 2011.09 - 2012.05
NVQ Level 3 - Sports Studies
North Hertfordshire College
Stevenage 2013.09 - 2014.05
Skills
- Employee coaching and mentorship
- Team supervision
- Key Performance Indicator (KPI) management
- Leadership
- Process improvement
Timeline
Service Coordinator
East and North Hertfordshire NHS Trust
2021.12 - 2022.09
Complaints Case Handler
East and North Hertfordshire NHS Trust
2021.09 - 2021.12
Health Records Team Leader
East & North Herts NHS Trust
2018.06 - Current
NVQ Level 3 - Sports Studies
North Hertfordshire College
2013.09 - 2014.05
A-Levels - Physical Education
Hitchin Boys' School
2011.09 - 2012.05