Accomplished professional with expertise in leadership, priority management, and team development. Demonstrates strong stakeholder management and resilience under pressure. Proven track record in employee coaching and mentorship, fostering growth and productivity within teams.
Overview
21
21
years of professional experience
29
29
years of post-secondary education
Work History
Team Leader – Asset Performance Team – Thames Barrier & Associated Gates
Environment Agency
London
01.2017 - Current
Work in Thames Tidal Defence Senior Leadership Team to ensure flood barriers in Thames Estuary (including Thames Barrier, Barking Barrier, Dartford Creek Barrier) perform as required
Thames Barrier Site Duty Manager – Decision making in response to incidents
Responsible for mobilising teams, coordinating flood defence activities within Thames Estuary - with regular on call duties
Chair handover calls, plan for and manage flood defence operations
Provide leadership to teams on health, safety, and wellbeing - Promoting best practice
Management of flood risk to London in accordance with the Thames Estuary 2100 Plan
Responsible for leading a team of 11, made up of engineers, business planners, asset planners, project managers and data analysts
Focus on delivering strategic plans and asset management outcomes
Work collaboratively as part of an integrated delivery team, comprising Environment Agency, Jacobs, Balfour Beatty, providing leadership and direction to numerous teams and contractors
High level communication with partners - Local Authorities, Police, Fire Service
Financial responsibilities include bidding for funding, budgetary management, and financial forecasting for capital/revenue programme - oversee multi-million-pound budgets circa £10 million per year
Manage programmes of work, support project teams with construction projects, working to agreed timescales/specification – awareness of Construction Design Management Regs
Team responsible for internal environment management & sustainability
Management of Facilities Management staff, responsible for Public Safety Risk Assessments & Thames Barrier Information Centre staff - stakeholder engagement at various levels
Recruiting / Performance Management / mentoring / developing people / creating positive work environments – strong focus on equality, diversity and inclusion
Active within Team Leader networks across the area and nationally, providing advice and guidance on effective performance management / running Team Leader awareness sessions
Deputise for Thames Tidal Defences Operations Manager.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Senior Team Leader – Forecasting & Response - Thames Tidal Defences - 1 Year Assignment
Environment Agency
London
01.2023 - 01.2024
Senior Team Leader - Responsible for a team of 6 Technical Advisors / Forecasters who issue daily forecasts on river levels in tidal Thames
Provide leadership relating to forecast improvements, working closely with senior management, collaborating with partners - Met Office & international partners.
Established working group that provided quarterly reporting and led on forecasting improvement activities
Incident response activities carried out in line with Environment Agency policy
Responsible for internal risk registers that integrate with London and Thames Estuary Risk registers, working alongside / communicating with other Category 1 responders.
South London Waste Team & South London Land & Water Team
Worked in accordance with Environmental Permitting Regulations and Environmental Protection Act
Incident Response - Site Controller (responding to fires / river pollution / flooding incidents)
Attended multi–agency Bronze / Silver meetings with partners (Police / Service / Local Resilience Forums) responding to Environmental Incidents
Worked in incident rooms – providing situation reports
Carried out compliance inspections - Dynamic Risk Assessments carried as required
Worked in accordance with Police & Criminal Evidence Act
Issued reports with accurate descriptions of activities observed on site
Communicated with businesses to improve compliance with environmental legislation / permitting regulations
Work alongside Area Leadership Team, Customers and Engagement to provide timely updates to stakeholders (local authorities / MPs / local Councillors / resident groups)
Mentored staff, supporting with development programmes
Development of procedures - Health & Safety / data management.
Senior Glacier Guide
Icetroll
Joestdal, Norway
05.2011 - 10.2024
Responsible planning & leading trips across glacial lakes for day hikes & overnight trips on glaciers that descend from Jostedalsbeen - Europe’s largest Ice cap
Training guides in glacier guiding, glacier travel, rope rescue
Worked alongside the BBC and other film crews.
Senior Glacier Guide
Franz Josef Glacier Guides
Franz Josef , New Zealand
01.2006 - 01.2010
Co-ordinated team of 50 guides - production of daily rosters, weather analysis, radio comms, client screening, customer complaints and management of equipment
Trained guides in safety, rope and stretcher rescues, hazard mitigation and route selection, providing mentoring and feedback to aid guide development
Led full day hikes, helicopter hikes and ice climbing trips on World’s fastest moving commercially guided glacier, assuming responsibility for several hundred people at a time
Instrumental in coordinating helicopter evacuations and rescues
Demonstrated management skills, finding a balance between the safety of the clients and the commercial success of the business
Responsible for creating a fun, knowledgeable, safe experience in an otherwise inaccessible environment for large diverse groups
Trained in Pre-Hospital Emergency Care - St John's First Aid Course.
Course Leader
Robin Wood Activity Centre Ltd
Todmorden, Yorkshire
01.2004 - 01.2006
Responsible for managing school trips - 3-day residential courses
Coordinating team of Instructors who played host to 75 children plus teachers
Lead Instructor in all activities including hill walking, climbing, canoeing, caving, archery
Volunteered at youth development centre – provided support to aid with youth development, helping the younger generation develop life skills.
Junior Land Surveyor
Crucial Surveys
London
01.2004 - 01.2006
Carried out land surveys required for development of airport infrastructure (e.g
Resurfacing of London Heathrow Southern Runway), included the implementation of ground services
Instrumental in creating topographic surveys using GPS / Theodolites for As-Built Drawings
Worked to tight deadlines on multi-million-pound projects (£100M+)
Quality Assurance.
Education
Bachelor of Arts - Geography / Physical Education
Leeds University (York St John)
York
09.1998 - 07.2021
A Levels - Maths, Geography, Sports Science
New College
Swindon
09.1996 - 07.1998
GCSEs - Maths, 2 x Science, English Language & English Literature, French, History, IT & Business Studies, D
Commonweal School
Swindon
09.1991 - 07.1995
Skills
Leadership skills
Priority management
Operational task delegation
Stakeholder management
Team development
Employee coaching and mentorship
Resilience and stress tolerance
Training / Qualifications
Wellington 2 Day Project Management Course – Bespoke to Thames Tidal Defences, 2024
Institute of Asset Management – Asset Management Certificate, 2024
Workplace First Aid – St John, 2024
Managing Risk in Construction and CDM 2015 Course, 2022
Bronze Command Operational Training, 2016
RYA Dinghy Level 2, 2016
Slipstream 50 Hour Wilderness First Aid – British Columbia, 2011
RYA Power Boat Level 2, 2011
Level 5 Cert - Teaching English to Speakers of Other Languages – Trinity College London, 2010
Mountain Leader (Trained) – Mountain Training England, 2010
Hard Ice Guide Award - New Zealand Mountain Guide Association, 2009
Level 2 Canoe Coach / 4
Canoe Award – British Canoe Union, 2005
Timeline
Senior Team Leader – Forecasting & Response - Thames Tidal Defences - 1 Year Assignment
Environment Agency
01.2023 - 01.2024
Team Leader – Asset Performance Team – Thames Barrier & Associated Gates