James Yiu
Cardiff,United Kingdom
Summary
Customer-focused professional with experience in customer service and youth engagement. Specialises in team collaboration, clear communication, and time management to enhance service quality and build positive relationships. Skilled in conflict resolution and project management, with a track record of developing activities that promote teamwork and wellbeing while upholding hygiene and efficiency standards.
Overview
2
2
years of professional experience
Work History
Waiter
QBAO noodles bao 包小食
Cardiff, United Kingdom
04.2026 - Current
- Provided meals and drinks with care and professionalism to ensure timely delivery of service.
- Delivered fast and friendly service, managing high-volume orders during peak hours to enhance customer satisfaction.
- Adhered to hygiene and food handling standards for compliance.
- Supported team members during busy periods.
- Welcomed new customers, effectively addressing queries and taking drink orders to ensure a smooth start to their visit.
- Ensured quick seating for new patrons to enhance their dining experience.
- Cleared and reset tables with clean service ware to maintain restaurant standards.
- Anticipated and addressed guests' service needs promptly, contributing to a positive dining experience.
Volunteer Youth Worker
The Salvation Army
Hong Kong
04.2024 - 05.2024
- Assisted young people in navigating personal difficulties through active listening and a supportive environment.
- Cultivated connections with children and teenagers, providing support during personal challenges to enhance their resilience.
- Facilitated planning and execution of engaging projects, games, and activities for teenagers.
- Designed and implemented enjoyable activities aimed at enhancing mental health and wellbeing.
- Organised outdoor activities and educational workshops that developed teamwork and leadership skills among participants, promoting personal growth.
- Directed volunteer teams in task allocation to successfully deliver youth events and projects.
- Enabled team members and volunteers to meet responsibilities according to established standards and schedules, ensuring smooth project delivery.
- Built rapport between diverse groups of individuals.
Education
Certificate of Higher Education - Psychology
Cardiff University
Cardiff 2025 - Current
Skills
- Customer service
- Efficient service
- Clear communication
- Team collaboration
- Teamwork
- Time management
- Conflict resolution
- Project management
- Youth engagement
Languages
English
Advanced
C1
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Upper Intermediate
B2
Timeline
Waiter
QBAO noodles bao 包小食
04.2026 - Current
Volunteer Youth Worker
The Salvation Army
04.2024 - 05.2024
Certificate of Higher Education - Psychology
Cardiff University
2025 - Current