James Woodward
Open to New Opportunities
Swadlincote,Derbyshire
Summary
Dedicated individual looking for a new opportunity to continue learning and developing skill sets. Hard working and prepared to get hands mucky. With a strong focus on communication and conflict resolution.
Demonstrates exceptional ability to work in a team and under own initiative, ensuring deadlines are met while contributing improvement ideas.
Committed to continuous personal development and excellence in all tasks undertaken.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Customer service advisor
Group One Automotive
Burton-on-Trent, Staffordshire
07.2023 - 05.2025
A customer facing role:
- Responsibility to ensure that customers receive the best quality experience possible.
- Arranging and booking of customer service, ensuring parts availability, managing workshop time, maintaining accurate customer records, organising loan car bookings, processing payments.
- Increasing sales against forecast
Skills Gained:
- Customer facing skills (Communication)
- Resolution management
- Maintaining CRM
Key accomplishment:
- Gaining additional accreditation to be Motability
- Gaining First aid certificate
- Gaining the customer champion award
Education
Marketing and Consumer Psychology - Marketing
University of Derby
Derby 09.2020 - 05.2023
Skills
- Customer communication
- Working in a team
- Conflict resolution
- Working to systems
- Improvement ideas
- Meeting deadlines
- Working under own initiative
- Striving to be the best I can
- Putting the customer first
Affiliations
- Supporter of Burton Albion
- General fitness
Timeline
Customer service advisor
Group One Automotive
07.2023 - 05.2025
Marketing and Consumer Psychology - Marketing
University of Derby
09.2020 - 05.2023
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