James Woodward
Open to New Opportunities
Swadlincote,Derbyshire
Summary
Dedicated individual looking for a new opportunity to continue learning and developing skill sets. Hard working and prepared to get hands mucky. With a strong focus on communication and conflict resolution.
Demonstrates exceptional ability to work in a team and under own initiative, ensuring deadlines are met while contributing improvement ideas.
Committed to continuous personal development and excellence in all tasks undertaken.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Customer service advisor
Group One Automotive
Burton-on-Trent, Staffordshire
2023.07 - 2025.05
A customer facing role:
- Responsibility to ensure that customers receive the best quality experience possible.
- Arranging and booking of customer service, ensuring parts availability, managing workshop time, maintaining accurate customer records, organising loan car bookings, processing payments.
- Increasing sales against forecast
Skills Gained:
- Customer facing skills (Communication)
- Resolution management
- Maintaining CRM
Key accomplishment:
- Gaining additional accreditation to be Motability
- Gaining First aid certificate
- Gaining the customer champion award
Education
Marketing and Consumer Psychology - Marketing
University of Derby
Derby 2020.09 - 2023.05
Skills
- Customer communication
- Working in a team
- Conflict resolution
- Working to systems
- Improvement ideas
- Meeting deadlines
- Working under own initiative
- Striving to be the best I can
- Putting the customer first
Affiliations
- Supporter of Burton Albion
- General fitness
Timeline
Customer service advisor
Group One Automotive
2023.07 - 2025.05
Marketing and Consumer Psychology - Marketing
University of Derby
2020.09 - 2023.05