James Wicks
Worthing,West Sussex
Summary
Soon-to-be Software Engineering graduate with hands-on experience in IT support, Microsoft 365 administration and web development. Proven ability to troubleshoot technical issues, manage support requests and assist users effectively in both academic and professional settings. Skilled in Microsoft 365, SharePoint, WHM and web technologies including HTML, CSS and JavaScript. Strong communicator with a proactive, detail-oriented mindset and a passion for delivering high-quality support. Eager to contribute technical knowledge and a strong customer service ethos to a dynamic helpdesk environment.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work history
Junior Website Developer
WA Designs
06.2021 - 09.2023
- Maintained and updated multiple client websites using Joomla CMS, ensuring full alignment with client specifications and delivering seamless user experiences.
- Provided technical support by troubleshooting and resolving website access and server issues through WHM (Webhost Manager), minimising downtime and maintain client trust.
- Assisted with general maintenance and resolution of technical issues pertaining to SharePoint and Microsoft 365 administration, including support for site management, document libraries and user permissions.
- Served as a primary point of contact for clients, efficiently logging, diagnosing and resolving technical issues, ensuring high levels of customer satisfaction and timely project delivery.
Data Assistant
Safety Belt Solutions
04.2021 - 02.2022
- Supported the rollout of an internal parts management system by developing the front-end user interface using HTML, CSS and Bootstrap, improving system accessibility and user engagement.
- Performed accurate data entry and regular updates to maintain the integrity and reliability of parts inventory data within the management system.
- Supported internal IT processes, gaining hands-on experience with issue tracking and resolving basic technical problems.
- Worked collaboratively with developers and stakeholder to refine system requirements and improve interface usability based on feedback.
Education
Bachelor of Science - Software Engineering
University of Portsmouth
Portsmouth 09.2022 - 07.2025
T-Level - Digital Production, Design and Development
Chichester College
Chichester 09.2020 - 07.2022
GCSEs - English Language and Literature, Maths, Science, Design Technology, Geography and Computer Science
Worthing High School
Worthing 09.2014 - 07.2020
Skills
- Microsoft 365 & SharePoint administration (maintenance, permissions and troubleshooting)
- IT support: hardware/software troubleshooting, user onboarding/offboarding Ticket management
- Windows 10/11, Windows Server and WHM server support
- Web technologies: HTML, CSS, React, Bootstrap, JavaScript, Joomla CMS, PHP, SQL, Git
- Strong communication, problem-solving and teamwork skills
Timeline
Bachelor of Science - Software Engineering
University of Portsmouth
09.2022 - 07.2025
Junior Website Developer
WA Designs
06.2021 - 09.2023
Data Assistant
Safety Belt Solutions
04.2021 - 02.2022
T-Level - Digital Production, Design and Development
Chichester College
09.2020 - 07.2022
GCSEs - English Language and Literature, Maths, Science, Design Technology, Geography and Computer Science
Worthing High School
09.2014 - 07.2020
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