Sajad Karimi
IT
Liverpool
Summary
Dynamic IT & Network Technician with proven success at Mabna Card Aria Company, enhancing user support for over 200 clients. Expert in hardware/software troubleshooting and network configuration, coupled with strong analytical skills. Achieved significant improvements in operational efficiency through effective training and technical guidance, ensuring seamless IT operations. Resourceful network technician with experience in maintaining complete infrastructure operations. Savvy insight balancing complex network hardware and software elements to meet critical organizational performance needs. For several years, I lent troubleshooting and advisory services to address security and operational concerns. Experienced Network Technician with a background in designing, implementing, and troubleshooting network systems.. Proficient in managing projects, demonstrating both technical expertise and strong leadership skills. Successfully enhanced system performance in previous roles through proactive monitoring and maintenance of network infrastructure. Skilled at collaborating with cross-functional teams to achieve business objectives.
Overview
9
9
years of professional experience
Work History
IT infrastructure
Cyprus118, Misagh Homes
01.2021 - 01.2025
- Built and led a high-performing sales team.
- Provided technical guidance to the team on internal systems and customer management tools.
- Supported operational teams, helping them understand and use technology effectively.
IT & Network Technician
Mabna Card Aria Company (MCAC)
01.2016 - 01.2020
- Provided IT support to over 200 users in a banking environment.
- Managed hardware and software issues directly with end-users, ensuring minimal downtime.
- Maintained servers, network equipment, and security systems.
- Conducted user training and helped improve technical awareness across the organization.
Education
Bachelor of Computer Software Engineering -
Fakhr E Razi University
01.2012
Skills
- IT hardware & software support
- Hardware & software troubleshooting
- Windows 10/11 administration
- Microsoft Office & Office 365
- Active Directory & user account management
- Network configuration & support (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
- Antivirus & security management
- Patch management (WSUS)
- Remote support tools (TeamViewer, AnyDesk)
- Strong analytical & problem-solving skills
- Hands-on experience with desktops (PCs) and laptops (Windows, macOS)
- Setup, maintenance, and troubleshooting of monitors and display systems
- Installation and maintenance of IP-based CCTV systems
- Experience with printers, scanners, and multi-function devices
- Configuration and support for mobile devices and tablets
- Knowledge of Cisco, MikroTik, D-Link, and TP-Link network equipment
- Hardware maintenance and replacement: network cards, graphics cards, RAM, motherboards
- Administration of Windows Server, Windows 10/11, and macOS
- Proficient in Office applications (Outlook, Word, Excel, PowerPoint)
- Antivirus and security software support
- Expertise in remote support tools (TeamViewer, AnyDesk)
- VPN configuration, DNS, DHCP, WSUS, and VoIP troubleshooting
- Administration and user management in Active Directory environments (creating and managing user accounts, groups, and permissions)
- Structured cabling and network port testing
- Server access and shared drive management
- IT asset management: setup, replacement, recycling, and firmware updates
- Desk-side support: resolving issues on-site, answering user queries, and providing basic training
- Server maintenance
- System backup and recovery
- IT support services
- Active directory management
- Problem solving
- Microsoft exchange management
- Load balancing techniques
- Hyper-v virtualization
- SharePoint administration
- DNS management
- DHCP administration
- IIS administration
- WSUS patch management
- System updates
Languages
Persian — Fluent, Kurdish — Fluent, English — Intermediate, Turkish — Intermediate
Interests
Technology, learning new IT tools, travel and exploring new cultures, Brazilian Jiu-Jitsu, bodybuilding, caring for cats and animals.
Career Motivation
I enjoy solving technical issues and helping users get the most from their IT systems. I am motivated by dynamic work environments and love collaborating with diverse teams to deliver outstanding service and support.
Timeline
IT infrastructure
Cyprus118, Misagh Homes
01.2021 - 01.2025
IT & Network Technician
Mabna Card Aria Company (MCAC)
01.2016 - 01.2020
Bachelor of Computer Software Engineering -
Fakhr E Razi University