James Webber

• Managed specialist diagnostic product lines and customer relationships within the autoimmune sector. Delivered clear communication, training and support to customers and internal teams. Decided to retire from national-level responsibilities to focus on local opportunities with better work-life balance.

• Managed microbiology product portfolio and customer support across multiple regions. Worked collaboratively with field teams to meet customer needs efficiently and professionally. Strengthened relationships through attentive service and technical understanding.

• Led customer-focused marketing campaigns across the UK, ensuring strong relationships with clients and colleagues. Supported sales and marketing teams to deliver consistent, high-quality service and practical solutions. Managed budgets, product ranges and marketing materials with accuracy and care.

• Built and maintained positive customer relationships across multiple sites. Delivered product presentations and training to a range of audiences. Developed an understanding of customer needs to provide appropriate, reliable solutions.

• Gained detailed technical and analytical experience in a professional healthcare environment. Worked collaboratively within a team to maintain accuracy and reliability under time pressure.

Part time whilst a student at Leeds University

Part time whilst studying for A Levels in Cambridge