Brian Gjika
london
Summary
Driven individual with flair for communication and negotiation, ready to excel as Sales Executive. Demonstrates strong problem-solving abilities and exceptional interpersonal skills, combined with background in customer service and marketing. Poised to drive revenue growth and build lasting client relationships.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales executive
Titan Worldwide
London
2024.03 - 2025.11
- Implemented CRM system to enhance tracking of sales activities and client interactions, leading to improved sales management.
- Conducted market research to identify emerging trends in consumer behaviour, informing strategic planning and decision-making.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Generated leads and opportunities that contributed to revenue growth.
Construction assistant
Tony Builders
London
2020.02 - 2024.03
- Ensured compliance with OSHA and site safety regulations.
- Operated heavy machinery and power tools safely and efficiently.
- Read and interpreted blueprints and technical drawings.
- Coordinated efforts with contractors, suppliers, and project managers to ensure smooth workflow and adherence to project timelines.
- Supervised a team of X workers to complete projects on time and within budget.
- Supported residential and commercial construction projects from foundation to finishing, contributing to timely project completion.
- Accomplished tasks using power tools without any safety incidents or accidents.
- Actively participated in team meetings, contributing valuable inputs towards problem-solving discussions..
Customer service representative
Sainsburys
London
2020.02 - 2021.01
- Managed high-volume customer inquiries in person and via phone/email, ensuring prompt responses and effective resolutions.
- Resolved customer complaints quickly and professionally, maintaining high satisfaction ratings.
- Processed orders, returns, and account updates accurately.
- Assisted in upselling products and services, contributing to increased company revenue.
- Acknowledged for clear communication and effective problem resolution in customer interactions.
- Handled returns and exchanges efficiently, sustaining high levels of customer satisfaction.
Education
GCSEs -
Dukes Aldridge Academy
London 2013.09 - 2018.07
A-Levels -
Leyton Sixth Form College
London 2018.09 - 2020.04
Skills
- B2B & B2C Sales
- Customer Relationship Management
- Construction Site Operations
- Project Coordination
- Contract Negotiation
- Team Leadership
- Building Materials & Tools Expertise
- Conflict Resolution
- Health & Safety Compliance
- Time Management
- Upselling & Cross-selling
- Inventory & Stock Control
- Sales Strategy Development
Affiliations
- Reading Self Development Books
- Football
- Gym
- Swimming
Certification
- Eastside Employability Program (Linklaters)
- Level 2 Health and Safety
- Jack Petchey Award
- CSCS Card
- CIFA Level 4 (On Track)
Languages
English
Fluent
Albanian
Native
References
References available upon request.
Timeline
Sales executive
Titan Worldwide
2024.03 - 2025.11
Construction assistant
Tony Builders
2020.02 - 2024.03
Customer service representative
Sainsburys
2020.02 - 2021.01
A-Levels -
Leyton Sixth Form College
2018.09 - 2020.04
GCSEs -
Dukes Aldridge Academy
2013.09 - 2018.07