James Okojie
Liverpool,Merseyside
Summary
Dedicated professional with strong communication and teamwork skills, adept at face-to-face customer care and email handling. Highly organised and efficient, consistently delivering exceptional service. Seeking to leverage these competencies in a dynamic environment to contribute to organisational success.
Overview
3
3
years of professional experience
Work History
Customer Care
McDonald
Liverpool
05.2023 - 01.2025
- Provided outstanding customer care to a diverse range of service users.
- Analysed feedback from customers and recommended improvements in customer care department.
- Increased repeat business through excellent customer care and rapport building skills.
- Provided faultless levels of customer care through asking for feedback from customers, improving satisfaction ratings by 15%.
Administrative assistant intern
PAIN TRAITEUR SL
Spain
06.2024 - 08.2024
- Drafted contracts and purchase orders for team.
- Handled confidential documents, ensured safekeeping and privacy compliance.
- Created expense reports with matching receipts.
- Responded to telephone enquiries from clients, vendors and members of public.
- Assisted in budget planning; contributed towards cost-effective operations.
Waiter
Kasap Meat House
Liverpool
02.2022 - 07.2022
- Helped reduce waiting times by swiftly clearing tables after use.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Bachelor of Science - Accounting and finance
Liverpool jhon moores university
Liverpool 09/2024 -
A-Levels - Spanish, Business, Law
South sefton sixth form
Liverpool 09/2022 - 07/2024
GCSE - Six GCSE grade with grades 9-4 including Spanish (9), English language (5), math (4)
South sefton sixth form
Liverpool 09/2022 - 07/2023
Skills
- Strong communication
- Teamwork
- Face-to-face customer care
- Organisation and efficiency
- Email handling
Custom
- Current treasurer of the investment society of Liverpool Jhon Moores university
Timeline
Administrative assistant intern
PAIN TRAITEUR SL
06.2024 - 08.2024
Customer Care
McDonald
05.2023 - 01.2025
Waiter
Kasap Meat House
02.2022 - 07.2022
Bachelor of Science - Accounting and finance
Liverpool jhon moores university
09/2024 -
A-Levels - Spanish, Business, Law
South sefton sixth form
09/2022 - 07/2024
GCSE - Six GCSE grade with grades 9-4 including Spanish (9), English language (5), math (4)
South sefton sixth form
09/2022 - 07/2023
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