Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Timeline
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JAMES OCHOLO PETER

Sheffield

Summary

Dedicated professional with expertise in customer service and reception management, healthcare support, and administrative functions. Demonstrates proficiency in financial processing, call handling, and enquiry resolution, alongside ICT skills including Microsoft Office Suite and digital platforms. Committed to safeguarding practices and GDPR compliance, with a proven track record in event coordination and cross-departmental collaboration. Flexible availability for evening and weekend shifts enhances adaptability within dynamic environments.

Overview

11
11
years of professional experience
4028
4028
years of post-secondary education
1
1
Certification

Work history

Support Worker / Care Assistant

Clearline Healthcare Ltd
Tunbridge Wells
11.2023 - 08.2025
  • Delivered person-centred care and frontline support to service users, ensuring wellbeing, dignity, and safety at all times.
  • Acted as the first point of contact for service users, families, and professionals — handling enquiries, resolving issues, and signposting to appropriate services.
  • Maintained accurate records including medication logs, incident reports, and risk assessments in line with NHS policies.
  • Supported daily activities to promote independence, inclusion, and wellbeing.
  • Collaborated with multidisciplinary teams to ensure smooth and effective service delivery.

Administrative & Customer Support (Education Sector)

Destiny Christian Academy
Abuja
09.2021 - 09.2023
  • Coordinated reception and enquiry services for parents, staff, and external stakeholders with professionalism.
  • Managed scheduling and booking systems for timetables, exams, and events.
  • Provided administrative and financial support, including stock management and results reporting.
  • Led extracurricular activities (Young Farmers’ Club), promoting engagement, teamwork, and wellbeing.

Teacher & Administrative Support

Children of Wisdom International Schools
Abuja
01.2015 - 09.2021
  • Delivered lessons with strong communication and interpersonal skills for diverse learners.
  • Compiled academic records, prepared reports, and ensured compliance with institutional policies.
  • Organised timetables, registers, and documentation with accuracy and efficiency.
  • Acted as a consistent point of contact for students and parents, demonstrating empathy and problem-solving.

Education

MSc Public Health -

Sheffield Hallam University
Sheffield
04.2001 -

Postgraduate Diploma in Education (PGDE) -

National Teachers Institute

BSc Agric. - Soil Science

Obafemi Awolowo University
Nigeria

WAEC/NECO -

St Francis Catholic College
Nigeria

Skills

  • Customer service & reception management
  • Healthcare & person-centred support
  • Administrative support & record-keeping
  • Financial processing (invoicing, purchase orders, stocktaking)
  • Call handling & enquiry resolution
  • ICT proficiency: Microsoft Office Suite, databases, digital platforms
  • Safeguarding, confidentiality & GDPR compliance
  • Event & booking coordination
  • Teamwork, mentorship & cross-departmental collaboration
  • Flexible availability (evenings/weekends)

Certification

  • Care Certificate (in progress/completed)
  • Safeguarding Children & Vulnerable Adults
  • Health & Safety (COSHH, Manual Handling, Infection Control)
  • GDPR & Confidentiality Training
  • NVQ2 in Customer Service (or equivalent experience)

References

References available upon request.

Timeline

Support Worker / Care Assistant

Clearline Healthcare Ltd
11.2023 - 08.2025

Administrative & Customer Support (Education Sector)

Destiny Christian Academy
09.2021 - 09.2023

Teacher & Administrative Support

Children of Wisdom International Schools
01.2015 - 09.2021

MSc Public Health -

Sheffield Hallam University
04.2001 -

Postgraduate Diploma in Education (PGDE) -

National Teachers Institute

BSc Agric. - Soil Science

Obafemi Awolowo University

WAEC/NECO -

St Francis Catholic College

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JAMES OCHOLO PETER