James Manson
LIVERPOOL,Merseyside
Summary
Catering Manager experienced in streamlining kitchen operations and enhancing customer satisfaction. Achieved cost reductions and improved service quality through innovative menu planning and effective inventory management. Focused on fostering team collaboration and optimising resource allocation to elevate operational standards.
Overview
31
31
years of professional experience
Work History
Customer Service Manager
Sainsbury's
Liverpool, Merseyside
04.2017 - Current
- Oversaw the resolution of complex customer issues, maintaining a resolution rate of over 95% within agreed timeframes.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
- Reviewed and updated service policies and procedures to comply with regulatory requirements, minimising legal risks.
Catering manager
The Brady Brunch Limited
Liverpool, Merseyside
05.2021 - 09.2026
- Developed menus with strict cost controls to maximise restaurant profits.
- Collaborated with chefs to design menus tailored to client preferences and budget constraints.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Created rotas ensuring optimal staff coverage and controlled payroll costs.
- Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Enriched guest experiences by diplomatically managing complaints, proactively anticipating and resolving issues.
- Developed marketing strategies enhancing brand visibility within target market.
Merchandise planner
Sainsbury's
Liverpool, Merseyside
08.2017 - 09.2026
- Created robust demand forecasts using quantitative methods and business acumen, maintaining optimal stock levels.
- Analysed sales trends to inform and optimise merchandising decisions.
- Increased product availability by implementing effective inventory management strategies.
- Analysed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Optimised product displays to enhance visual appeal in-store. and installed POS tailored to individual store features.
- Developed promotional strategies that enhanced brand visibility across various channels.
- Implemented store layout changes to improve customer shopping experience.
- Researched and purchased specialised equipment and materials for company use.
Assistant manager
The Grapevine
Liverpool, Merseyside
04.1995 - 07.2017
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined store operations with efficient scheduling.
- Oversaw stock management processes to ensure accurate inventory levels. diligently preventing overstocking or shortages.
- Resolved customer complaints, enhancing customer loyalty and trust in the brand.
- Developed promotional strategies that increased footfall during holiday seasons.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Created classification systems to manage archives.
- Created digital file classification system for company-wide use.
Education
GCSEs - English, Maths, Science.
Manor High School
Liverpool01-1996
GNVQ Advanced - Business Studies
Hugh Baird College
Bootle04-1998
Skills
- Inventory control
- Budget management
- Operational efficiency
- Business acumen
- Client relations
- Dispute resolution
- Performance management
- Employee development
- Communication skills
- Interpersonal communication
Custom
- My hobbies include football, music and travel
Timeline
Catering manager
The Brady Brunch Limited
05.2021 - 09.2026
Merchandise planner
Sainsbury's
08.2017 - 09.2026
Customer Service Manager
Sainsbury's
04.2017 - Current
Assistant manager
The Grapevine
04.1995 - 07.2017
GCSEs - English, Maths, Science.
Manor High School
GNVQ Advanced - Business Studies
Hugh Baird College