BEHANT HARBIAS

Concorde Lounge, Terminal 5, British Airways Lounge

• Lead and develop the customer service team, ensuring a world-class experience for British Airways high-profile guests
• Manage day-to-day lounge operations, maintaining premium service standards and compliance
• Key player in developing new menu ideas and cocktails, working closely with chefs and bartenders to enhance guest experience
• Oversee projects to improve service efficiency, lounge aesthetics, and overall customer satisfaction
• Ensure seamless collaboration with British Airways as the key client, aligning lounge operations with their brand expectations
• Contributed to the lounge winning World Lounge of the Year and Team of the Year
• Concorde Lounge, Terminal 5, British Airways Lounge

• Founded and managed a successful restaurant
• Oversaw all aspects of operations
• Developed menus, managed financials, and ensured regulatory compliance
• Led marketing strategies and community engagement to grow the business
• Founded and managed a successful restaurant

• Ensured compliance with airport security regulations
• Ensured compliance with airport security regulations, passenger screening, and safety procedures
• Ensured compliance with airport security regulations